- Assist customers in servicing, repairing and explaining each service need.
- Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
- Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
- Assist Service Manager with daily duties.
- Keeps abreast of new products, features, accessories and attend product training as required.
- Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
- Dispatch jobs for shop flow and peak technician efficiency.
- Adhere to company policies such as write up process and active delivery procedures
- Follow up on work in process individually and for the shop as a whole –
- Confirm customers are contacted in a timely matter, and make sure work is being completed in a timely basis
- Uphold and perform all manufacturer specified test for product certifications
- Make proper recommendations and sell proper services to customers
- Maintain good CXI and profit margins
- Other duties as assigned.
- A minimum of 3 years of experience as a Service Advisor.
- Dealership experience preferred.
- ADP a definite plus.
- Strong focus on providing excellent customer service.
- Family Owned and Operated
- Growth Opportunities
- Medical, Dental, and Vision Insurance
- Accrued Vacation Time
- Employee vehicle purchase plans
- Discounts on products and services
- 401K and additional benefits
-
Service Advisor
3 days ago
Russ Darrow Wauwatosa Kia Wauwatosa, United StatesFor over five decades, the Russ Darrow Group's purpose has been delivering an uncompromised customer experience. Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our suc ...
-
Service Advisor
2 weeks ago
Russ Darrow Group Waukesha, United States**Why You**: · You're not just looking for a paycheck, you're looking to be a part of something big. You want to work with a team that gives back to the community at every opportunity. You want to show off your skills to get to the next level. You want a leadership team that is t ...
-
Service Advisor
1 week ago
802 Subaru Berlin, United States**Summary**: · **Benefits**: · - Medical (Single coverage paid 100% by the company) · - HRA (Our company pays over half of your medical deductible up front) · - Dental (Single coverage paid 100% by the company) · - Vision · - Paid Time Off (3 weeks starting) · - Paid Training · - ...
-
Service Advisor
2 days ago
Action Boat House Waukesha, United States**Action Boat House is looking for an enthusiastic Service Advisor to join our team** · Job duties: · - Greet customers in a warm, friendly, and consistent manner. · - Schedule service work appropriately · - Provide estimates for labor and parts to customers · - Obtain customer's ...
-
Automotive Service Advisor
3 weeks ago
Jerry's Automotive Service Waukesha, United StatesBecome a **full-time Automotive Service Advisor** with **Jerry's Automotive Service** in **Waukesha, WI** to indulge in your passion for vehicles and contribute to a thriving shop · What are we offering you? We're glad you asked · This position earns **$ $45.00/hour**. You receiv ...
-
Service Advisor
2 weeks ago
Boucher Group Milwaukee, United States**Gordie Boucher Ford of Menomonee Falls is looking to hire a Service Advisor** · **POSITION**: Gordie Boucher Ford of Menomonee Falls is looking to hire a Service Advisor for their growing service department. Job duties include but are not limited to, determining automotive prob ...
-
Service Advisors
1 week ago
Heiser Automotive Group Milwaukee, United States**About Heiser**: · **Overview of Position**: · Heiser has immediate openings for Service Advisors. We are seeking professional individuals who demonstrate strong customer service skills, are detail, quality oriented, have a desire to communicate with our guests, and have a posit ...
-
Service Advisor
3 weeks ago
Boucher Group Racine, United States**Frank Boucher Kia Mazda Volkswagen of Racine is looking to hire a Service Advisor** · **POSITION**: Frank Boucher Kia Mazda Volkswagen of Racine is looking to hire a full-time Service Advisor for their growing service department. Job duties include but are not limited to, deter ...
-
Express Service Advisor
1 week ago
Boucher Group Milwaukee, United States**Gordie Boucher Nissan of Greenfield is looking to hire an Express Service Advisor** · **POSITION**: Gordie Boucher Nissan of Greenfield is looking to hire an Express Service Advisor. Job duties include but are not limited to, determining automotive problems and services by list ...
-
Automotive Service Advisor
2 weeks ago
Lexus of Milwaukee Milwaukee, United StatesJob Summary: · Lexus of Milwaukee is seeking a highly motivated and customer-oriented individual to join our team as an Automotive Service Advisor. As the primary point of contact for our service department, the Service Advisor will be responsible for providing excellent customer ...
-
Service Advisor
3 days ago
Crimson Technologies Dousman, WI, United States Freelance**Company**: · - Mirschel-Automobile GmbH · - Pyrmonter Straße 53 · Lügde · - · - ŠKODA Service Partner · **Contact Person**: · - Kai Bicker · **Job Details**: · - Job ID: · - Job Title: Service Advisor (m/f/d) · - Location: 32676 Lügde · - Department: Service · - Employment Ty ...
-
Marine Service Advisor
1 week ago
The Boat House Nashotah, United States**Are you a team player?** · **Do you **_LOVE _**the water?** · **Do you want to make a difference with the customers you serve, helping them make memories to last a lifetime with their family?** · The Boat House of Lake Country is expanding their service department again and loo ...
-
Automotive Service Advisor
2 days ago
Lake Auto Group Milwaukee, United States**We've expanded our Service Departments Lake Chevrolet now has 41 service hoists and Lake Ford has have the techs, we have the customers, but we need more Service Advisors** · Both of our service departments are brand new and have the latest technology and the newest equipment ...
-
Field Service Advisor
2 days ago
thyssenkrupp Polysius North America, Inc. Milwaukee, United StatesCompany · thyssenkrupp Polysius North America, Inc. specializes in the design and construction of turnkey cement plants. We support cement manufacturers around the world with an extensive portfolio of products and services and sustainable solutions based on more than 150 years of ...
-
Technical Service Advisor
3 weeks ago
Milwaukee Tool Brookfield, United StatesJob Description: · As a member of Milwaukee's End User Care Team, the Technical Service Advisor provides customer service, troubleshooting and technical support for our full range of products and services. · As a Milwaukee Technical Service Advisor, you will: · * Join a team of a ...
-
Service Support Field Advisor
2 weeks ago
Rivian Milwaukee, United StatesAbout Rivian: · Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. · As a company, we constantly challenge what's possible, never simply accepti ...
-
Internal Service Advisor
1 week ago
Toyota of Brookfield Brookfield, United StatesThe Ed Napleton Automotive Group is looking for our next Internal Service Advisor. Located at Napleton Toyota of Brookfield the Internal Service Advisor plays a crucial role in the success of both the Sales and Service departments of the dealership. This role is responsible for s ...
-
Technical Service Advisor
1 week ago
Techtronic Industries North America Brookfield, United StatesJob Description: · As a member of Milwaukee's End User Care Team, the Technical Service Advisor provides customer service, troubleshooting and technical support for our full range of products and services. · As a Milwaukee Technical Service Advisor, you will: · Join a team of ass ...
-
Automotive Service Advisor
1 week ago
Silver Lake Auto Service Brookfield, United StatesCome join our · industry-leading company · as a Service Advisor and experience these benefits:Rewards:Monday thru Friday workweekCompetitive Compensation - never an issueGreat Health, Vision and Dental plans (individual and family)Generous PTO and Paid Holidays401K Retirement S ...
-
Automotive Service Advisor
3 days ago
Ed Napleton Auto Group Brookfield, United States Part timeThe Ed Napleton Automotive Group is looking for our next Automotive Service Advisor. Located at Lexus of Brookfield , the Automotive Service Advisor is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will pl ...
Automotive Service Advisor - Brookfield, United States - Ed Napleton Auto Group
Description
Napleton's Toyota of Brookfield dealership is looking to fill this position which will be responsible for ensuring that customers receive excellent service.
About Us
Napleton Automotive Group owns and operates 55+ retail automotive dealerships in eight states. Our group employs 3,500 people nationwide and has rental facilities, body shops, and a large real estate portfolio as well. Napleton is ranked 17th out of top 150 automotive groups in the U.S. for 2019 based on new car volume.
Job Responsibilities:
Job Requirements:
Physical Demands:
Frequent lifting, carrying, bending, reaching, kneeling, pushing, pulling.
What We Offer
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.