Service Advisor - Waukesha, United States - Russ Darrow Group

Russ Darrow Group

Verified Company

Waukesha, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Why You:

You're not just looking for a paycheck, you're looking to be a part of something big. You want to work with a team that gives back to the community at every opportunity. You want to show off your skills to get to the next level. You want a leadership team that is truly invested in you and your career.

Why Us:

We believe in investing in our employees from the very beginning.

We focus on making our employees the best they can be through continuous training, advancement opportunities and top-notch compensation and benefits - all while promoting a culture that values family, diversity and teamwork.

It's simple really - we share the same commitment to our employees as we do our customers - after all, a great customer experience is only possible with great employees.

For over five decades, the Russ Darrow Group's purpose has been delivering an uncompromised customer experience.

Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best.

The Darrow Difference is the foundation of our success - and we want you to be a part of it

Summary

Service Advisors at Russ Darrow Mitsubishi are the backbone of creating and maintaining loyal customers through positive interactions and experiences They schedule and inform customersabout their vehicle's needs in order to keep them in tip top shape.

Service Advisors at Russ Darrow Mitsubishi also play a large role in making sure retail vehicle reconditioning processes run smoothly.

Service Advisors at Russ Darrow Mitsubishi are very important to the overall operation of the dealership.

Responsibilities

Greet and Welcome customers to Russ Darrow Mitsubishi quickly
Describe the customer's needs and concerns accurately on repair orders and to technicians from the customer's point of view.
Determine and recommend needed vehicle maintainance as well as repairs in response to customer concerns, then advise to customers.
Create communication expectations with customers while their vehicles are being maintained and repaired.
Monitor the progress of each vehicle throughout the day.
Verify the work performed and the charges match up for the customer.
Explain all completed work with customers as well as go over potential surveys to make sure the customer is completely satisfied

Qualifications