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Doral

    Director of Learning - Doral, United States - The Reisner Group

    The Reisner Group
    The Reisner Group Doral, United States

    1 week ago

    Default job background
    Description

    Qualifications:
    Bachelor's degree is required, concentration in business management, Adult Learning or Education
    Minimum of 8-10 years of experience in having built and implemented training programs and teams in the restaurant industry
    Experience with multi-channel distribution
    Strong Microsoft Office skills in all areas (Word, Excel, PowerPoint and Outlook)
    Knowledgeable on e-Learning authoring tools such as Articulate 360 Storyline
    Knowledgeable on editing tools such Adobe Creative Suite
    Solid knowledge of procedures and practices found in the Operations Manual, Emergency Response Manual, Quality Assurance Programs, Food Handler and other Safety Certifications, Temperature Control and Safety Program, Food Safety Guidelines, and other restaurant operating standards
    Excellent verbal, written, interpersonal, and presentation skills
    Creativity and innovation in formulating training programs
    Familiarity with various trends in training and learning technology
    Excellent management and organizational skills
    Solid critical thinking and problem-solving skills
    Strong project management skills


    Responsibilities:
    Reporting to the Vice President of Operations, the Director of Learning and Development is accountable for setting the strategy for the function as well as ensuring the execution of that strategy aligned with the overall business strategy
    Analyzes restaurant operations' training needs and various operations' systems to improve workplace efficiency and maximize store performance levels
    Develops and administers training plans and procedures, prepares training materials for all operations' initiatives and new product rollouts
    Maintains integrity of all operations standards, procedures and manuals, including but not limited to: Restaurant Operations, Management Systems, Work Station Job Aids, Plating Guides, Management and Corporate training and follow-up audits
    Assess knowledge gaps and determines, analyzes and develops training needs for restaurant operations and personnel (i.e. hourly team members, crew leaders, restaurant managers, assistant district managers and district managers)
    Lead and develop training content and materials working with Subject Matter Experts (SMEs) in Operations, HR and Recruiting, IT, Product Development, Marketing, Finance, Guest Engagement, and Facilities
    Direct, coach, support, and delegate appropriately to develop training content
    Develops and compiles training manuals and other training aids, training films/videos/ storyboards and other tools/equipment used to deliver the training message
    Support and partner with Field Training Team to ensure smooth roll out process
    Deliver and record training when required
    Support online training, experience working with an LMS
    Lead a team of trained Learning and Development Managers who develop, write and deliver training content
    Develop annual field training calendar
    Participate in the planning and delivery of content at the Company's Annual Conference
    Meet financial objectives by forecasting training requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
    Contribute to additional team and company initiatives as needed/assigned

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