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    Front Desk Associate - Eugene, United States - Courtesy Inn

    Courtesy Inn
    Courtesy Inn Eugene, United States

    1 week ago

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    Description

    Job Description

    Job Description
    • Greet guests with a welcoming smile and friendly demeanor
    • Perform all guest check-in and check-out procedures
    • Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
    • Collect payment for room charges and other fees
    • Answer phones
    • Check and send emails
    • Make and confirm reservations
    • Maintain a clean and tidy work space at all times
    • Inform guests of hotel amenities and offerings
    • Be informed and up-to-date on all types of room accommodation and availability
    • Communicate with housekeeping
    • Provide local information on restaurants, special sites, activities, etc.
    • Resolve customer complaints and problems calmly and effectively
    • Notify management of any serious issues that you cannot resolve
    • Maintain a friendly, personable disposition
    • Perform various clerical tasks as needed

    Front Desk Agent Requirements and Qualifications

    • High school diploma or GED equivalent preferred
    • Previous experience in customer service and/or hospitality industry preferred
    • Experience using hotel booking software a plus
    • Computer literate and proficient using Microsoft Suite
    • Personable and outgoing when dealing with guests
    • Professional phone demeanor
    • Excellent customer service skills
    • Ability to maintain calm, polite, and patient in stressful situations
    • Organized and detail-oriented
    • Ability to connect with guests and consistently give them a positive customer experience
    • Must be able to work 40+ hrs a week
    Company DescriptionWe are a 34 room independent motel in Downtown Eugene. We have 10 or less employees at any given time.
    We get great reviews from our guest and we are looking for a team player who has excellent work ethic and takes pride in there work.
    You can check out our website at

    Our staff is like family

    Company Description

    We are a 34 room independent motel in Downtown Eugene. We have 10 or less employees at any given time. \r
    We get great reviews from our guest and we are looking for a team player who has excellent work ethic and takes pride in there work.\r
    You can check out our website at \r
    \r
    \r
    Our staff is like family
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