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Traverse City

    Customer Service and Sales Associate - Traverse City, United States - Hertz

    Hertz
    Hertz Traverse City, United States

    3 weeks ago

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    Description


    The Sales & Service Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers.

    This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer's travel and insurance replacements needs.

    The starting wage is $17.50 per hour. + $2 Summer premium for all hours worked between May 31stSept 5th
    Plus $2000 Sign on Bonus $500 at 30 days, $500 at 60 days, $500 at 90 days, $500 at 120 days
    For full-time opportunities Hertz also provides world class benefits, which include:

    Medical, Dental, and Vision Insurance
    Life Insurance
    Paid Time Off
    401(k) Retirement Plan
    Employee Discounts

    Responsibility of aSales and Service Associateincludes:
    Effectively communicate and offer ancillary products and services to enhance customer's travel experience.

    Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells.

    Achieve personal sales goals while supporting the goals of the team.
    Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer's rental experience.
    Convert phone shops to reservations and rentals
    Creating a positive customer service experience by listening to and identifying customer needs
    Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service

    Maximize revenue opportunities with customers by actively soliciting business afterevery rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.

    Assist customers with various post rental inquiries that involve the rental and billing process.
    Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.


    Skills/Experience:
    Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
    Have the competitive drive and confidence to succeed in a commission-based environment.
    Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
    Demonstrate sales, professionalism and interpersonal skills.
    Show a high level of ownership, accountability and initiative.
    Show proven experience of working well within a team.
    Work flexible shifts including weekends and holidays; and work overtime as required.
    Work outdoors during all weather conditions.
    Stand for long periods of time.

    Qualified applicants will have the following:
    A valid driver's license with record in good standing
    Ability to drive and operate vehicles
    Fluency in English
    1-2 years of customer service and sales experience.

    Physical Requirements:
    Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above.

    The essential functions of this position include, but are not limited to, the following:

    sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.

    The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.

    The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.


    US EEO STATEMENT
    At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities.

    The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

    Individuals are encouraged to apply for positions because of the characteristics that make them unique.

    EOE, including disability/veteran
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