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    Technical Support Analyst - Phoenix, United States - Intraedge

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    Description

    Technical Support Analyst

    Phoenix, AZ & Atlanta, GA & Sun rise, FL & Salt Lake City, UT (Hybrid-3 days onsite)

    Long term contract

    Direct client: Immediate client interview

    Only W2, No C2C please

    Skills: Microsoft Office Suite, CISCO

    Years of Experience: 5+ years

    Details

    • Imaging
    • Service now or similar tool
    • Mac, windows
    • Knowledge of technical infrastructure and end user computing including networking, telecom, broadband, hardware, software and configuration.
    • Strong understanding and knowledge of call center environments; applications, portals, telephony, testing.
    • Enterprise and strategic thought process with the ability to plan, analyze, design, implement, and operate.
    • Prefer demonstrated experience in resolving complex technical issues in a fact-based way that produces results quickly and maintains relationships
    • Ability to build effective working relationships with the business (call center being a key), Technology, and vendor partner leaders
    • Excellent verbal and written communication skills and negotiation skills
    • Understanding of infrastructure platforms, services and technology processes
    • Self-motivated and driven to identify and deliver appropriate solutions
    • Strong knowledge of Microsoft Windows, Mac, Mac O/S, Windows Office Suite & Outlook
    • Working knowledge of connectivity type tools (wireless, Cisco AnyConnect, Citrix)


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