- High School diploma or equivalent required; College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and/or short correspondence and memos
- Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
- An operational knowledge of Microsoft Office suite
- Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
- Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
- Ability to participate in the creation of an enjoyable work environment
- Approach all encounters with guests and associates in a friendly service oriented manner.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
- Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
- Handle requests for information mail and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service facilities and hours of operation.
- Answer inquiries from guests regarding restaurants transportation entertainment etc.
- Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
- Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when communicating with other associates.
- As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
- Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
- Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
- Now offering Daily Pay Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Alpharetta, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
4 days ago
Aimbridge Hospitality Alpharetta, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
4 days ago
Rivers Edge Motel Cherokee, United StatesWe are a small boutique motel located in beautiful Cherokee, NC. Located over the Oconaluftee River, we encounter all walks of life. We have the luxury of not being affiliated with a franchise, and therefore we are able to offer a more tailored experience to our guests, and our e ...
-
Front Desk Agent
4 hours ago
Residence Inn Peachtree Corners Peachtree Corners, United StatesCompensation Type: · Hourly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Fr ...
-
Front Desk Agent
3 days ago
Crestline Hotels & Resorts Norcross, United States** Front Desk Agent** · ** Front Desk Agent** · Start a new career in the hospitality industry with excellent opportunites for growth within our company. · **Overview** · The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and process ...
-
Front Desk Agent
8 hours ago
Residence Inn Peachtree Corners Peachtree Corners, United StatesCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco a ...
-
Front Desk Agent
1 day ago
Aimbridge Hospitality Norcross, United StatesAimbridge Hospitality - Hyatt Place Atlanta Peachtree [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for informati ...
-
Front Desk Agent
4 days ago
Aimbridge Hospitality Norcross, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
front desk agent
1 week ago
Aimbridge Hospitality Norcross, GA, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
2 days ago
Aimbridge Hospitality Norcross, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
3 days ago
Aimbridge Hospitality Norcross, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
4 days ago
Aimbridge Hospitality Norcross, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
5 days ago
Aimbridge Hospitality Norcross, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
1 week ago
Sonesta International Hotels Corporation Atlanta, United StatesThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Front Desk, Agent, Guest Serv ...
-
Front Desk Agent
2 weeks ago
HomeTowne Studios Atlanta NE - Peachtree Corners Norcross, United States Full timeWe are seeking a Front Desk Agent to join our Team with a starting Wage up to $15 per hourWhen it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience ...
-
Front Desk agent
4 days ago
First Service Corporation Atlanta, United StatesProvides exceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems Front Desk, Agent, Customer S ...
-
Front Desk Agent
6 days ago
Four Seasons Hotels & Resorts Atlanta, United StatesAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Front Desk, Agent, Reservatio ...
-
Front Desk Agent
5 days ago
Mckibbon Hospitality Kennesaw, United StatesWhat Makes a McKibbon Front Desk Agent? · The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating i ...
-
IT Service Desk Agent
1 week ago
Mindlance Atlanta, United States Full timeJob Title: IT Service Desk Agent · Job Location: Dorchester, MA (100 % Remote) · Zip Code: · Top 3/5 Skills: Service Desk, Windows 10, Chat, Calls, Troubleshooting, Desktop, Helpdesk, IT Support, Customer Support · Job Description: · An IT Service Desk (ITSD) agent is expe ...
-
Front Desk Agent
2 days ago
Davidson Hospitality Group Atlanta, United StatesDavidson Hospitality Group [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide ...
Front Desk Agent - Alpharetta, United States - Aimbridge Hospitality
Description
Job SummaryFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay
Primary responsibilities include:
registering guests making and modifying reservations hotel operator and concierge duties.
Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
ResponsibilitiesQUALIFICATIONS:
RESPONSIBILITIES:
The Atlanta Marriott Alpharetta is located north of Atlanta city center, 4 miles from North Point Mall. It has an on-site Starbucks, and offers spacious air-conditioned rooms with flat-screen TVs.
All guest rooms include a work desk and a seating area. Guest will also have a satellite TV, a coffee-making facilities, and an iPod docking station.
Guests can enjoy steaks, seafood and sandwiches at 19 North. The Atlanta Marriott Alpharetta features a lobby bar and a market.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.
Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.
Join a world of possibility with Aimbridge Hospitality.Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
