- Front Desk Coordinator is responsible for ensuring a positive customer experience, checking in and checking out dogs, updating account records, and other administrative duties.
- Handle incoming calls, direct customers, and answer questions.
- Check-in/check-out guests (dogs) and ensure all requests and important information is being communicated via the management system, communication logs, or verbally.
- Learn and relay our services and operations to customers.
- Properly and safely handle dogs including moving them to and from the play areas and assisting team leaders.
- Prep overnight areas for dogs and assign lodging.
- Process dog training contracts and book schedules for dogs.
- General filing and administrative work.
- Cleaning including dusting, mopping, and disinfecting front areas and sometimes assisting team leader with side work.
- Update vaccination records and maintaining client records.
- Coordinate services for dogs through use of multiple systems and platforms.
- Respond to emails, troubleshoot administrative questions.
- Provide tours of the facility to new members and sell new member packages.
- Candidates must have customer service experience.
- Experience working with dogs a plus.
- Reliable and regular attendance.
- Have a positive, can-do attitude.
- Strong customer service skills.
- Ability to troubleshoot and make quick decisions.
- Excellent communication and interpersonal skills.
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Part Time Front Desk Coordinator - Santa Monica, United States - Fitdog
Description
Job Description
Job DescriptionPart Time Front Desk Coordinator
Santa Monica, CA 90404
ABOUT THE ROLE:
WHAT YOU'LL DO:
Customer Service
Dog Handling & Procedures
Administrative
Sales
WHAT YOU'LL BRING:
req
Fitdog is owned and operated by a bunch of dog-lovers HQ'ed in Santa Monica, California.
Find out More:
Online Booking Platform:
Read our Blog:
Sign up for Group Classes:
#leadingthepack #fitdogpack
Company Description
Fitdog is an enrichment and training company that develops innovative classes and day training programs.\r\r
Fitdog is owned and operated by a bunch of dog-lovers HQ'ed in Santa Monica, California.\r
\r
Find out More: \r
Online Booking Platform: \r
Read our Blog: \r
Sign up for Group Classes: \r
#leadingthepack #fitdogpack