- Assist in employee and guest ingress, greet and direct crowds, check IDs, enforce credential checks for backstage and artist areas, supervise barricades and photo pit
- Roam in venue and/or venue perimeter to ensure all access points are secure
- Guide guests within the venue (restrooms, merch, VIP areas, ADA areas, etc)
- Assist guests that need medical assistance by calling for Medical services on radio
- Monitor guest behavior to ensure safe crowd management and address any inappropriate or unacceptable behavior in a timely manner
- Work with House team to write reports of major incidents witnessed during event to assist management in thorough record keeping
- Resolve guest issues with excellent customer service, and identifying when it's best to escalate to management for extra assistance
- Enforce house code of conduct, be a strong advocate for inclusivity, respect and a welcoming environment
- Learn, communicate, and practice existing house emergency and evacuation procedures
- Perform other tasks or projects as assigned by management
- This role will have regular hours scheduled beginning May 1, 2024
- Must have the ability/stamina to work up to 30 hours a week.
- Ability to stand/walk for up to 5-6 hours per day.
- Must be able to speak and hear via walkie-talkie using an in-ear earpiece
- Will frequently climb stairs, reach, feel, bend, stoop and carry
- Must be able to work in both warm and cool environments, indoors and outdoors.
- Must be able to tolerate higher levels of noise from music. Earplugs are your friend
- 21 years of age or older
- Previous music venue/events experience in Security preferred
- Current PERC license preferred but not required
- Skill in interpersonal communication and teamwork
- Up for being adaptable - Checking a bag or ID, standing in a barricade, escorting an artist, or dealing with a difficult guest - happy to be flexible and proactively jump in where you're needed most.
- Friendly, approachable demeanor - this is important
- Flexible schedule and an ability to work late hours
- Ability to deal with intoxicated guests in a positive and safety minded manner
- Skilled in de-escalating difficult situations
- Ability to stand for long periods and work in a loud indoor or outdoor environment
- Tolerance of all cultures, music and art forms
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Security Guard - Chicago, United States - Thalia Hall
Description
Thalia Hall is looking for friendly and experienced folks to join our in-house Security Team.
As a venue, we strive to be #1 in Safety and Hospitality and offer an unparalleled concert-going experience to our guests.
Whether checking credentials or IDs, securing the stage, or escorting an artist team backstage, a successful Security team member is one that has the safety of our guests as their #1 concern.
Thalia Hall hosts an incredibly wide array of events and performances - the duties of this position are not comprehensive, this person will be asked to enthusiastically jump in where needed to make it happen.
ABOUT THE ROLE
ESSENTIAL PHYSICAL FUNCTIONS
Skills