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    Incident Manager- Onsite - Irvine, United States - Cognizant North America

    Cognizant North America
    Cognizant North America Irvine, United States

    2 weeks ago

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    Description

    About the group:

    Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

    EEO Statement & Accommodations

    We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email with your request and contact information.

    Role: Incident Manager Onsite
    Location: Irvine, Texas
    Roles & Responsibilities:
    • Create and drive/facilitate MIM bridges until the resolution. Validate the major/critical/sev-1/p-1 based on the business impact and vitality parameters. Manage critical incidents with goal of reducing outage times and deliver world class service to the clients.
    • Service as primary point of contact for clients during outages (in coordination and with support of Service/client managers). Provide regular updates to collaborators & team members joining bridge call.

    Benefits: Cognizant offers the following benefits for this position, eligibility requirements:

    • Medical/Dental/Vision/Life Insurance, Paid holidays plus Paid Time Off, 401(k) plan and contributions, Long-term/Short-term Disability, Paid Parental Leave, Employee Stock Purchase Plan

    Employee Status : Full Time Employee

    Shift : Day Job

    Travel : No

    Job Posting : Apr

    About Cognizant

    Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

    Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

    If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email with your request and contact information.

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