IT Client Services Support - Irvine, United States - Vista Outdoor

Vista Outdoor

Verified Company

Irvine, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Description

This position reports to the IT Manager of Client Services and is based out of our Irvine, CA office.

As the IT Client Services Analyst, you will have an opportunity to:

This position will be the initial point of contact on site for all IT issues and will support local technology needs for end-user community at our offices with Fox Racing and remote users.
Responsible for all aspects break/fix within the four walls of the location.
IT project support for new business initiatives including contributing to the vision and future of the brand.
Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and provide technical assistance and support
Provide computer/telephone orientation to new Site Support Services staff members
Maintain and troubleshoot audio/video systems

You have:

Bachelor's degree in Computer Science, MIS, or Information Technology OR equivalent experience.
4 years well rounded IT experience including client service/end user support.
Strong multitasking and task prioritization skills.
Selfmotivated and selfdirected with the ability to work with little supervision
Attention to detail and accuracy
Available for a 40hour onsite work week with oncall availability on an as needed basis
Basic understanding of outside telephony and Cisco VOIP systems strongly preferred
Excellent verbal and written communication and interpersonal skills. Ability to communicate effectively with all levels of the company.
Working knowledge of: ERP Systems, Networking, Desktop Hardware, Windows, Desktop and Server environments and basic services like DHCP and DNS.
Experience working in a large corporation with multiple locations.
Proven track record of providing SLAs and Service Desk deliverables
Strong team orientation with the ability to establish and maintain positive and effective working relationships with employees at all levels across all departments
Prior experience providing both onsite and remote support for end users

You might have:

Experience with Netsuite
Experience with Exchange and Active Directory administration

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission

Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled