Incident Manager- Onsite - Irvine, United States - Cognizant Technology Solutions

Cognizant Technology Solutions
Cognizant Technology Solutions
Verified Company
Irvine, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

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Description

About the group:


Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers.

We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era.

Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.


EEO Statement & Accommodations:


Role:

Incident Manager Onsite:

Location:

Irvine, Texas:

Roles & Responsibilities:


  • Create and drive/facilitate MIM bridges until the resolution. Validate the major/critical/sev1/p1 based on the business impact and vitality parameters. Manage critical incidents with goal of reducing outage times and deliver world class service to the clients.
  • Service as primary point of contact for clients during outages (in coordination and with support of Service/client managers). Provide regular updates to collaborators & team members joining bridge call.

Benefits:
Cognizant offers the following benefits for this position, eligibility requirements:

  • Medical/Dental/Vision/Life Insurance, Paid holidays plus Paid Time Off, 401(k) plan and contributions, Long-term/Short-term Disability, Paid Parental Leave, Employee Stock Purchase Plan

Employee Status :
Full Time Employee


Shift :
Day Job


Travel :
No


Job Posting :
Apr


About Cognizant
Cognizant is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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