Customer Service Representative - Longwood, United States - Global Procurement Solutions Inc

Global Procurement Solutions Inc Longwood, United States

3 weeks ago

Description

Job Description

Job DescriptionGlobal Procurement Solutions, Inc., (GPS Inc.) a Service-Disabled Veteran owned small business, provides federal agencies with Janitorial and Sanitation (Jan/San) supplies at discounted prices. GPS Inc. is currently seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative with Sales Support. The ideal candidate will possess excellent communication skills, a friendly demeanor, and a strong desire to assist customers with their inquiries and concerns. In addition to providing exceptional customer service, this role will also involve providing sales support to our sales team
for its Longwood, Florida office (Not Remote).

Job Duties:

Serve as the first point of contact for customers via phone, email, or chat, and provide prompt and accurate responses to inquiries and concerns.
Prepare orders received via phone/ email or EDI and enter data into the order processing system. Place orders either manually or via EDI. Place orders using vendor online sites.
Assist customers with product information, pricing, availability, and order processing.
Handle customer complaints and resolve issues in a professional and timely manner, ensuring customer satisfaction.
Collaborate with the sales team to provide sales support, including generating quotes, processing orders, and following up on leads.
Maintain a thorough understanding of our products and services to effectively promote and cross-sell additional offerings to customers and to support our sales teams effort.
Solicit/ prepare sale of new or additional services or products, if applicable
Keep detailed records of customer interactions and transactions using our CRM system.
Work closely with other internal departments and external vendors.
Resolve customers' service or billing complaints by performing due diligence and understanding the whole picture before answering partial questions. This may require communication with our accounting department to resolve outstanding credit memos and requesting vendor return authorizations
Obtain and examine all relevant information to assess the validity of complaints and to determine potential causes.
Continuously strive to improve customer satisfaction by identifying areas for enhancement and implementing solutions.
Stay up-to-date on industry trends, market conditions, and competitor activities to better assist customers and support sales efforts.
Attend weekly meetings with GPS order processing team to resolve issues.
Recommend improvements and uphold company policies and procedures while delivering high-quality service to customers.
Additional duties assigned, as necessary.

Important Skills:

Internet/email
Meticulous note taking skills
Excel

lent communication skills, both verbal and written

Exceptional interpersonal skills and the ability to build rapport with customers and colleagues

Ability to multitask, prioritize, and manage time effectively in a fast-paced environment

Strong problem-solving abilities and a proactive approach to addressing customer needs

Attention to detail and accuracy in data entry and order processing

Willingness to learn and adapt to new technologies and processes

A positive attitude and a commitment to providing outstanding customer service

Computer skills/knowledge

Excel

NetSuite ERP system

Online ordering systems

Basic accounting AP/AR/invoices/Purchase orders
Employment conditions:

Employees must follow company standard operating procedures (SOP's)
Position is non-exempt. (Hourly)
The position is full-time and is in an office in Longwood, Fl (Not Remote).
Position has fixed hours 8am - 5pm
New skills and responsibilities will be added to the workload as the employee learns.
This position is intended as an entry position, and it is expected that applicants will have an opportunity to grow their responsibilities and capabilities over time if they are able.

GPS operates in a team environment and good team communication skills are required. If you are passionate about delivering exceptional customer experiences and supporting sales efforts, we encourage you to apply for the position of Customer Service Representative with Sales Support. Join our team and be a part of our commitment to excellence as we grow together as a company

Compensation and Benefits:

Hourly rate of $ depending on experience)
Sick Days, PTO (Paid Time Off) days, Vacation days
Medical/Dental/Life insurance plan
401(k) with profit sharing plan
$100 monthly physical fitness stipend

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