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    Senior Director, Experimentation Practice Lead, Corporate Labs and Experiments - Silicon Valley, United States - TIAA

    TIAA
    TIAA Silicon Valley, United States

    3 weeks ago

    Default job background
    Full time
    Description
    Labs and Experiments
    The Practice Leader of Corporate Lab and Experimentation oversees a team of Experiment Leads and a portfolio of experiments that deliver rapid, high-impact data and learnings. This highly visible role ensures experiments are prioritized to drive strategic business outcomes and leads the promotion of a test and learn culture across the enterprise. This thought leader works with multidisciplinary partners to continually optimize TIAA's experimentation operating model based on evolving business dynamics, ensuring teams are well-positioned to identify and test key assumptions about customer behavior in production environments across channels, with emphasis on customer journeys that include digital touchpoints.

    Key Responsibilities and Duties
  • Prioritizes and translates customer problems into disciplined experiments that yield measurable results and actionable recommendations.
  • Applies innovative experiment methodologies, drawing on disciplines like design thinking, systems thinking, agile, foresight and service design.
  • Develops and maintains experimentation playbook, templates and enterprise-wide toolkits.
  • Hires, manages, and develops an expert team of Experiment Leads responsible for guiding teams through experiment projects end-to-end.
  • Manages vendor partnerships and work product, as needed.
  • Manage a rolling portfolio of experiments aligned to B2B or B2C customer journeys, continually optimizing best practices for design, execution, risk management, decision making, and implementation.
  • Builds and manages relationships with sponsors, stakeholders, and key leadership partners.
  • Expert in the business area including pain points, work in flight, hypotheses and backlog of potential experiments.
  • Designs and facilitates cross-functional workshops with senior leaders to drive business outcomes on a range of objectives including strategic alignment, assumptions mapping, experiment design and translating recommendations into action.
  • Prioritizes opportunities and leads projects to invest in partnerships, technologies, and cross-organizational protocols that reduce friction and enable experimentation across all customer channels.
  • Builds and delivers content for training cross-functional audiences, teaching experimentation mindset, methodologies and best practices.
    • Educational Requirements
  • University (Degree) Preferred
    • Work Experience
  • 8+ Years Required; 10+ Years Preferred
    • Physical Requirements
  • Physical Requirements: Sedentary Work
    • Career Level
    10PL

    Job location

  • Partner teams are located primarily in Charlotte, NYC and Frisco, TX. Role will require regular on-site attendance to lead workshops and attend key working sessions; ~25% travel will be required if remote.

    • Required Skills

  • 7+ years experience building, managing, and developing high-performing teams.
  • 5+ years experience designing and running disciplined experiments within enterprise organizations.
  • 5+ years working in a digital product organization, managingcross-disciplinary partnerships with UX design, product management, research, marketing, analytics, engineering, and legal/risk/compliance teams.
  • 7+ years experience leveraging VoC, qual/quant research inputs and data/analytics to ensure "the customer" remains at the forefront of defining hypotheses to test.
  • 7+ years experience coaching or facilitating groups of people.

    • Additional skills & experience

  • Proven track record of leading or supporting successful transformations or experimentation practices within enterprise organizations.
  • Ability to design and deliver executive-level artifacts, templates, training programs, workshops, and interactive sessions to continue strengthening experimentation acumen.
  • Excellent communication and interpersonal skills, with the ability to influence and build cross-functional partnerships.

    • Key Areas of Focus

  • Expert in working in a fast-paced dynamic environment.
  • Servant Leader with a Collaborative Mindset with the ability to work effectively with cross-functional teams and executive stakeholders.
  • Passion for Innovation , keeping with industry trends and the ability to drive new ideas to the table and gain buy-in.
  • Continuous Improvement: Drive a culture of continuous improvement by encouraging experimentation, learning, and adapting agile practices based on feedback and insights.
  • #LI-MB2
    • Related SkillsAnalytical Skills, Collaboration, Communication, Consultative Communication, Continuous Improvement Mindset, Creative Thinking, Critical Thinking, Design Thinking Approach, Influence, Innovation, Problem Solving, Research Methods, Story Telling, Test & Learn Mentality, Workshop Facilitation

    Anticipated Posting End Date:

    Base Pay Range: $168,900/yr. - $220,700/yr.

    Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

    _____________________________________________________________________________________________________

    Company Overview

    TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

    Benefits and Total Rewards

    The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

    Equal Opportunity

    We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

    Read more about the Equal Opportunity Law here.

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