Jobs
>
Los Angeles

    Help Desk Technician III - Los Angeles, United States - L.A. Care Health Plan

    L.A. Care Health Plan
    L.A. Care Health Plan Los Angeles, United States

    2 days ago

    Default job background
    Description
    Help Desk Technician III


    Job Category:
    Information Technology


    Department:
    IT Executive Administration


    Location:
    Los Angeles, CA, US, 90017


    Position Type:
    Full Time

    Requisition ID: 11052


    Salary Range:
    $60, Min.) - $75, Mid.) - $83, Max.)

    Established in 1997, L.A.

    Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents.

    We are the nation's largest publicly operated health plan.

    Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.


    Mission:
    L.A.

    Care's mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

    Job Summary

    The Help Desk Technician III is a key member of the Information Technology team at L.A. Care Health Plan. This position will support and help train level 1 technicians and handle level 2 related technical incidents. Strong technical, customer service and communication skills are required in order to handle our day-to-day business operations.

    This position will also act as a liaison between the Information Technology ( I.T.) Service Desk, business units and other I.T.

    teams.

    This position must have a proven track record of delivering strong customer service, meeting deadlines and resolving technical problems on a first-time-resolution basis.

    This position will report to and work very closely with the I.T. Technical Support Manager in completing Information Technology related projects. Acts as a Subject Matter Expert, serves as a resource and mentor for other staff.

    Duties

    Completes all reporting functions for the I.T.

    Service Desk Department to include (but not limited to):
    inventory of software, hardware, mobile phones, laptops, users, desktops and monitors. Creates an inventory control system and establishes strategies for mitigation of discrepancies. (20%)

    Creates audit tools as assigned; conducts audits analyzing results and recommending and implementing process improvements. Helps with regulatory audits and HIPPA compliance. (10%)

    Accurately audits department specific processes, analyzes and reports audit findings based on established guidelines (GAP analysis). Makes recommendations to the I.T. Management as needed. (15%)

    Successfully handles issues escalated from level 1 I.T. Service Desk Technicians. Effectively acts as a liaison between the I.T. Service Desk and our internal business units. Works closely with other I.T. units in order to address escalated I.T. incidents. (15%)

    Takes the lead and/or assists I.T. Management with the completion of department related projects. Applies subject expertise in evaluating business operations and processes. Identifies areas where technical solutions would improve business performance. Consults across business operations, providing mentorship, and contributing specialized knowledge.

    Ensures that the facts and details are correct so that the project's/program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices.

    Provides training, recommends process improvements, and mentors junior level staff, department interns, etc. as needed.

    (10%)

    Trains new and current level 1 technicians and shares I.T. knowledge is to all staff. (10%)

    Duties Continued

    Writes new Standard Operating Procedures (SOPs) and updates existing ones based on day to day business changes. (5%)

    Helps enforce all I.T. policies - especially those with security implications. (5%)

    Perform other duties as assigned. (10%)

    Education Required

    Associate's Degree

    In lieu of degree, equivalent education and/or experience may be considered.

    Education Preferred

    Bachelor's Degree in Information Technology or Related Field

    Experience


    Required:
    At least 0-2 years of experience in Information Technology Service Desk/ Help Desk.

    Skills


    Required:


    Proficiency in troubleshooting Windows 7 and 10, Active Directory, Microsoft Office 2013 and 2016 and software imaging solutions is required.


    Must have a proven track record of delivering strong customer service, meeting deadlines and resolving technical problems on a first-time-resolution basis.


    Familiar with current Health Insurance Portability and Accountability Act (HIPAA) & HITECH IT regulatory requirements and be prepared to work on federal and state agency audits.

    Licenses/Certifications Required

    Licenses/Certifications Preferred

    Required Training

    Physical Requirements

    Moderate

    Additional Information

    Salary Range Disclaimer:
    The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

    L.A. Care offers a wide range of benefits including

    Paid Time Off (PTO)

    Tuition Reimbursement

    Retirement Plans

    Medical, Dental and Vision

    Wellness Program

    Volunteer Time Off (VTO)
  • MVI Services

    Maintenance Technician Iii

    1 week ago

    MVI Services Los Angeles, United States

    **Position/Title**:Maintenance Repair Technician III · **Based At**:Consolidated Rental Car Facility (ConRAC) · **Reports To**:Maintenance Manager · **Compensation**: · Full-time hourly position with a pay rate of **$**30 per hour**. This position is eligible for health insurance ...

  • Moose

    IT Support Technician Iii

    1 day ago

    Moose Los Angeles, United States

    **Description** · *** · **The Organization**: · Moose Toys exists to make kids superhappy. For this revolutionary brand happiness lies at the heart of everything we do. With trailblazing toy design, development and manufacturing, no wonder our toys consistently scoop the most lon ...

  • CA Department of Tax and Fee Administration

    Tax Technician Iii, Board of Equalization

    6 days ago

    CA Department of Tax and Fee Administration Los Angeles County, CA, United States

    Are you interested in making life better for Californians? Are you looking for a career and not just a job? Do you want to create a meaningful impact in your community? If you answered yes to any of these questions, then the California Department of Tax and Fee Administration (CD ...

  • USC

    Research Lab Technician Iii/supervisor

    1 week ago

    USC Los Angeles, United States

    **This position is a full-time, one-year (renewable) position, and can start as early as May 2024.** · For more than 75 years, the University of Southern California has been working to ensure that people of every age and from every circumstance can live life to the fullest. Throu ...

  • ImmunityBio

    Calibration Technician Iii

    5 days ago

    ImmunityBio El Segundo, United States

    ImmunityBio, Inc. is a late-stage immunotherapy company developing a broad pipeline of next-generation therapies that drive immunogenic mechanisms for defeating cancer and infectious disease. The company's immunotherapy platform is designed to activate both the innate (natural ki ...

  • UCLA Health

    GI Technician III

    1 week ago

    UCLA Health Los Angeles, United States

    · Under the general direction and supervision of the Administrative Nurse I, the Gastroenterology Technician III is responsible for assisting the Gastroenterology Technician II in the complex and critical job of endoscope and equipment decontamination / reprocessing and is the d ...

  • UCLA Health

    GI Technician III

    5 days ago

    UCLA Health Los Angeles, United States

    General Information · Press space or enter keys to toggle section visibility · Work Location: Los Angeles, USA · Onsite or Remote · Fully On-Site · Work Schedule · Monday - Friday, , including call and weekends as assigned · Posted Date · 04/29/2024 · Salary Range: $ Hourly · Emp ...

  • TeamLogic IT, West Hollywood, CA

    Level III Technician

    1 week ago

    TeamLogic IT, West Hollywood, CA Los Angeles, United States

    Job Description · Job DescriptionBenefits/PerksFlexible Scheduling · Career Advancement Opportunities · Competitive Compensation · People First Culture · Company Overview · If you have a background and skillset for IT and a determined mindset to overcome any obstacle, youll enjoy ...

  • University of California

    GI Technician III

    1 week ago

    University of California Los Angeles, United States

    Under the general direction and supervision of the Administrative Nurse I, the Gastroenterology Technician III is responsible for assisting the Gastroenterology Technician II in the complex and critical job of endoscope and equipment decontamination / reprocessing and is the depa ...

  • The County of Los Angeles

    psychiatric technician iii

    1 week ago

    The County of Los Angeles Los Angeles, CA, United States

    PSYCHIATRIC TECHNICIAN III / EMERGENCY APPOINTMENTS HOMELESSNESS · Print ) · Apply · PSYCHIATRIC TECHNICIAN III / EMERGENCY APPOINTMENTS HOMELESSNESS · Salary · $54, $73,465.20 Annually · Location · Los Angeles County, CA · Job Type · Full time · Job Number · b8163B-EA · Depar ...

  • The County of Los Angeles

    psychiatric technician iii

    1 week ago

    The County of Los Angeles Los Angeles, United States

    PSYCHIATRIC TECHNICIAN III · Print ) · Apply · PSYCHIATRIC TECHNICIAN III · Salary · $54, $73,465.20 Annually · Location · Los Angeles County, CA · Job Type · Full time · Job Number · b8163A · Department · MENTAL HEALTH · Opening Date · 04/25/2016 · Closing Date · Continuous · ...

  • County of Los Angeles, CA

    psychiatric technician iii

    1 week ago

    County of Los Angeles, CA Los Angeles, CA, United States

    Salary : $54, $73,465.20 Annually · Location : Los Angeles County, CA · Job Type: Full time · Job Number: b8163B-EA · Department: MENTAL HEALTH · Opening Date: 11/09/2023 · Position/Program Information · TYPE OF RECRUITMENT: · OPEN COMPETITIVE - EMERGENCY · EXAM NUMBER: · b8163B ...

  • Los Angeles County (CA)

    Psychiatric Technician III

    6 days ago

    Los Angeles County (CA) Los Angeles, United States

    Position/Program Information · TYPE OF RECRUITMENT: · OPEN COMPETITIVE - EMERGENCY · EXAM NUMBER: · b8163B-EA · FILING START DATE: · November 10, 2023 at 8:00 a.m. (Pacific Time) · This examination will remain open until the need of the service are met and is subject to close wit ...

  • Carlisle Companies

    Maintenance Technician Iii

    5 days ago

    Carlisle Companies Cerritos, United States

    **SUMMARY** · Maintains all aspects of building maintenance through the use of our CMMS, (Computerized Maintenance Management System), to facilitate the effective use of TPM, (Total Productive Maintenance). Works with Jr. Technicians to complete task and supports the EH&S Coordin ...

  • Marriott International Inc

    Maintenance Technician III

    4 days ago

    Marriott International Inc Los Angeles, United States

    Additional Information Pay: $33.03 to $36.70/hrJob Number Job Category Engineering & FacilitiesLocation JWMarriott/Ritz-Carlton LALIVE, 900 W. Olympic Blvd, Los Angeles, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Manag ...

  • Marriott International, Inc

    Maintenance Technician III

    1 week ago

    Marriott International, Inc Los Angeles, United States

    Additional Information Pay: $32.54/hour to $36.15/hour · Job Number · Job Category Engineering & Facilities · Location AC Moxy Los Angeles, 1260 South Figueroa Street, Los Angeles, California, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · ...

  • Takeda

    Manufacturing Technician III

    1 week ago

    Takeda Los Angeles, United States Full time

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda'sPrivacy Noticeand Terms of Use. I further attest that all information I submit ...

  • L.A. Care Health Plan

    Help Desk Technician III

    1 week ago

    L.A. Care Health Plan Los Angeles, United States

    Salary Range: $60, Min.) - $75, Mid.) - $83, Max.) · Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated ...

  • Microchip Technology

    Technician Iii-production Test

    1 week ago

    Microchip Technology Garden Grove, United States

    Are you looking for a unique opportunity to be a part of something great? Want to join a 20,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportuni ...

  • County of Los Angeles California

    cardiac electrodiagnostic technician iii

    6 days ago

    County of Los Angeles California Los Angeles County, United States

    Conducts echocardiograph examinations following physicians requests and instructions; determines the proper placement of transducer on patient to obtain a clear image by observing patterns on oscilloscope and applying knowledge of cardiac anatomy. M Technician, Diagnostic, Cardia ...