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    Network Operations Center - North Las Vegas, United States - Criterion Systems

    Criterion Systems
    Criterion Systems North Las Vegas, United States

    3 weeks ago

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    Description
    The candidate will be part of a Service Desk / Network Operations team working in a 24x7x365 environment. The position requires interaction with cyber security personnel at customer sites, various levels of management, and outside agencies. Position can include up to 10% travel, local and nationwide. Applicant must be a positive, flexible, self-starter requiring minimal supervision, and able to excel in a fast-paced environment. Communication skills are critical with the ability to verbalize and provide documentation to both technical and non-technical audiences. Applicants must be detail-oriented and have the ability to multi-task effectively.

    Duties, Tasks and Responsibilities

    This position requires shift work (Day, Swing, or Graveyard) based on 24x7x365 operations.

    This positionrequires work on a classified network and must therefore be in the office for a minimum of three days per week.

    Support the current reporting of weekly and monthly enterprise metrics.
    Follow up on technical issues with Operations engineering team and all stakeholders in resolution process.
    Support accurate updates of service tickets and tracking problems to resolution.
    Maintain enterprise customer point of contact information.
    Provide initial remote troubleshooting, analysis, and triage of reported events.

    Act as both an external and internal facing point of contact to facilitate handling of problem reports and escalate technical issues and communicate network status.

    Support software and hardware issues and ensure stable system performance.
    Observe industry best practices, standards, and procedures.
    Support maintenance and monitoring of the system/server infrastructure to include patching, system upgrade, backup, and configuration.
    Tracking and documenting daily work tasks and issues and communicating them with the rest of the team.
    Receive and document subscriber site security incident reports, and communicate to appropriate parties.
    Assist in account management for internal users and external subscriber organizations.
    Perform certification and professional development training to remain current on technologies and to improve skill sets and efficiency.
    Update management on operational and staffing issues.
    This position may require shift work.
    Develop and maintain work-flowsand standard operating procedures for the Service Desk / Network Operations Center.

    Required Experience, Education, Skills and Technologies

    US Citizenship required (no dual citizenship).
    Active security clearance with SSBI investigation, DoD TS, or DOE Q equivalent security clearance, or ability to secure same.

    Bachelors Degree in Computer Science, Information Technology or related engineering discipline; Four (4) years of computer/IT work experience may be substituted for a degree.

    Strong problem solving and root cause analysis skills.
    Minimum of three (3) years' IT-related work experience.
    Experience supporting Windows/Linux enterprise environment.
    Awareness and knowledge of the following technologies: Enterprise Linux, Microsoft Windows.
    Customer service focus, and strong interface/communication skills.
    Ability to ask relevant questions of customers and engineers in support of problem resolution.
    Ability to work independently with little supervision.
    Ability to follow procedures and work instructions to perform tasks.
    Identify process gaps and pro-activelyimprove system inefficiencies.
    Excellent written and verbal communication skills.
    Ability to support shift work.
    Compliance with NIST NICE , NICE Framework, Revision 1, 11/10/2020 within 12 months.

    Work Schedule

    Full-time on-site

    Benefits Offered


    Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Tuition/Training Assistance, Parental Leave, Paid Time Of , and Holidays.


    Criterion Systems, LLC and its subsidiaries are committed to equal employment opportunity and non-discrimination at all levels of our organization.

    We believe in treating all applicants and employees fairly and make employment decisions without regard to any individuals protected status:

    race, ethnicity, color, national origin, ancestry, religion, creed, sex/gender, gender identity/gender expression, sexual orientation, physical and mental disability, marital/parental status, pregnancy (including childbirth, lactation, and related medical conditions), age, genetic information (including characteristics and testing), military and veteran status, or any other characteristic protected by law.

    For our complete EEO/AA and Pay Transparency statement, please visit https:
    //careers-criterion- {rel="noopener" target="_blank"}
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