Front Desk Agent - Milford, United States - MCR Hotels

MCR Hotels Milford, United States

1 week ago

Description

Front Desk Agent

Homewood Suites Milford, 600 Chamber Drive, Milford, Ohio, United States of America
Req #6391

Wednesday, May 1, 2024

The

Front Desk Agent

at the

Homewood Suites by Hilton Milford

is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.

ESSENTIAL FUNCTIONS
:

Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Maintain proper operation of the telephone switchboard.

Answer guest inquiries about hotel service, facilities, and hours of operation.

Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.

Respond to guest requests in a timely and professional manner.

Maintain confidentiality and security of all guests and hotel information.

Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation.

Follow up to ensure completion and guest satisfaction.

Be aware of all rates, packages, and special promotions.

Be familiar with all in-house groups and high demand/restricted dates.

Take all necessary information when taking room reservations and follow rate quoting scenario.

Be knowledgeable of the front desk computer system.

Log and deliver packages, mail, and messages.

Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.

Accurately complete the check-in and checkout process.

Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.

Restocks front desk area and supplies as required or assigned by immediate supervisor.

Ability to follow a checklist.

Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

Must have a positive attitude and willingness to learn.

Demonstrate the ability to multi-task.

Demonstrate the ability to be detail oriented.

Demonstrate the ability to problem solve to effectively deal with internal and external customers.

Must have basic English verbal and written communication skills.

Must work well in stressful, high-pressure situations.

Basic math skills.

Must have the ability to obtain alcohol awareness certification as required by the State.

Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.

Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.

Must be able to convey information and ideas clearly.

Must have a desire to serve all guests.

Must meet the legal age to serve alcoholic beverages (at select properties).

PREFERRED QUALIFICATIONS:

Experience in a hotel or a related field.

Brand knowledge and experience.

Our Company

MCR is the

3rd-largest hotel owner-operator

in the United States.

Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.

MCR has a

$5.0 billion portfolio

of

148 premium-branded hotels

containing more than 22,000 guestrooms across

37 states and 106 cities .

MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.

MCR was named

one of

Fast Company 's 10 Most Innovative Travel Companies of 2020 .

MCR is a three-time recipient of the

Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the

Hilton Legacy Award for Top Performer .

For the TWA Hotel at New York's JFK Airport, MCR won the

Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What's in it for you?

Hotel Discounts

Weekly Pay

Paid Time Off

Retirement Options

Referral bonuses

Career advancement & upward mobility

Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

Other details

Job Family
Hotels

Pay Type
Hourly

Min Hiring Rate
$15.00

Max Hiring Rate
$15.00

Front Desk Agent

2 weeks ago

MCR Hotels Milford, United States

· Front Desk Agent · Homewood Suites Milford, 600 Chamber Drive, Milford, Ohio, United States of America · Req #6089 · Wednesday, April 10, 2024 · The Front Desk Agent at the Homewood Suites by Hilton Cincinnati-Milford is responsible for providing overall positive guest experie ...
Front Desk Agent

2 weeks ago

MCR Hotels Milford, United States

Front Desk Agent Homewood Suites Milford, 600 Chamber Drive, Milford, Ohio, United States of America Req 6391 Wednesday, May 1, 2024 The Front Desk Agent at the Homewood Suites by Hilton Milford is responsible for providing overall positive guest experience while managing the cus ...
Front Desk Agent

6 days ago

MCR Hotels Milford, United States

The Front Desk Agent at the Homewood Suites by Hilton Milford is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. · ESSENTIAL FUNCTIONS: · Providing attentive, courteous, and efficient service ...
Front Desk Agent Clerbrook Golf Resort

3 weeks ago

Equity LifeStyle Properties, Inc. Clermont, United States Full time

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career · ELS is hiring for the position of Front Desk Agent Clerbrook Golf Resort in Clermont, Florida. Wha t you'll do: · Our Front Desk Clerks ...
Front Desk Agent

6 days ago

Davidson Hospitality Group Cincinnati, United States

Join the esteemed team at Hyatt Regency Cincinnati, located in the heart of downtown Cincinnati, Ohio As a leading hotel in the region, we are seeking talented and passionate individuals to be part of our team. With our contemporary design, modern amenities, and commitment to exc ...
Front Desk Agent

6 days ago

Davidson Hospitality Group Cincinnati, United States

Property Description · Join the esteemed team at Hyatt Regency Cincinnati, located in the heart of downtown Cincinnati, Ohio As a leading hotel in the region, we are seeking talented and passionate individuals to be part of our team. With our contemporary design, modern amenities ...
Front Desk Agent

1 week ago

Aimbridge Hospitality Blue Ash, United States

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
Front Desk Agent

3 weeks ago

The Lytle Park Hotel Cincinnati, United States

About Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a P ...
Front Desk Agent

3 weeks ago

Aimbridge Hospitality Covington, United States

Aimbridge Hospitality - Embassy Cincinnati Rivercenter [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for informat ...
Front Desk Agent

2 days ago

Extended Stay Blue Ash Reagan Hwy Cincinnati, United States Permanent

Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent

2 days ago

Extended Stay Cincinnati Cincinnati, United States Permanent

Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent

2 weeks ago

Pyramid Global Hospitality Cincinnati, United States

Property · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...
Front Desk Agent

6 days ago

Hyatt Regency Cincinnati Cincinnati, United States

Property Description: · Join the esteemed team at Hyatt Regency Cincinnati, located in the heart of downtown Cincinnati, Ohio As a leading hotel in the region, we are seeking talented and passionate individuals to be part of our team. With our contemporary design, modern ameniti ...
Front Desk Agent

1 week ago

Aimbridge Hospitality Blue Ash, United States

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
Front Desk Agent

3 weeks ago

Aimbridge Hospitality Covington, United States

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
Front Desk Agent

2 weeks ago

Aimbridge Hospitality Cincinnati, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent

3 weeks ago

Hampton Inn Cincinnati Airport South Florence, United States

Come Join Our Team · Commonwealth Hotels, LLC. is a superior hospitality management company with a "world-class" culture. We are a leading franchisee, committed to providing outstanding services to our guests through attention to detail, with integrity, pride, and intensity. · ...
Front Desk Agent

1 week ago

Aimbridge Hospitality Cincinnati, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent

2 weeks ago

Aimbridge Hospitality Cincinnati, United States

Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
Front Desk Agent

2 days ago

Embassy Cincinnati Rivercenter Covington, United States Permanent

Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...