Jobs
>
Front Desk Agent
>
Milford

    Front Desk Agent - Milford, United States - MCR Hotels

    MCR Hotels
    MCR Hotels Milford, United States

    4 weeks ago

    Default job background
    Description

    Front Desk Agent



    Homewood Suites Milford, 600 Chamber Drive, Milford, Ohio, United States of America
    Req #6089

    Wednesday, April 10, 2024

    The Front Desk Agent at the Homewood Suites by Hilton Cincinnati-Milford is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.

    ESSENTIAL FUNCTIONS:


    1. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
    2. Maintain proper operation of the telephone switchboard.
    3. Answer guest inquiries about hotel service, facilities, and hours of operation.
    4. Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
    5. Respond to guest requests in a timely and professional manner.
    6. Maintain confidentiality and security of all guests and hotel information.
    7. Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction.
    8. Be aware of all rates, packages, and special promotions.
    9. Be familiar with all in-house groups and high demand/restricted dates.
    10. Take all necessary information when taking room reservations and follow rate quoting scenario.
    11. Be knowledgeable of the front desk computer system.
    12. Log and deliver packages, mail, and messages.
    13. Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.
    14. Accurately complete the check-in and checkout process.
    15. Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.
    16. Restocks front desk area and supplies as required or assigned by immediate supervisor.
    17. Ability to follow a checklist.
    18. Perform other duties as assigned.

    MINIMUM QUALIFICATIONS:


    1. Must have a positive attitude and willingness to learn.
    2. Demonstrate the ability to multi-task.
    3. Demonstrate the ability to be detail oriented.
    4. Demonstrate the ability to problem solve to effectively deal with internal and external customers.
    5. Must have basic English verbal and written communication skills.
    6. Must work well in stressful, high-pressure situations.
    7. Basic math skills.
    8. Must have the ability to obtain alcohol awareness certification as required by the State.
    9. Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
    10. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
    11. Must be able to convey information and ideas clearly.
    12. Must have a desire to serve all guests.
    13. Must meet the legal age to serve alcoholic beverages (at select properties).

    PREFERRED QUALIFICATIONS:


    1. Experience in a hotel or a related field.
    2. Brand knowledge and experience.


    Our Company

    • MCR is the 3rd-largest hotel owner-operator in the United States.
    • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
    • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
    • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
    • MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
    • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
    • For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

    What we offer/What's in it for you?

    • Hotel Discounts
    • Weekly Pay
    • Paid Time Off
    • Retirement Options
    • Referral bonuses
    • Career advancement & upward mobility
    • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members


    Other details

    • Job Family
      Hotels
    • Pay Type
      Hourly
    • Min Hiring Rate
      $15.00
    • Max Hiring Rate
      $15.00

  • MCR Hotels

    Front Desk Agent

    2 weeks ago

    MCR Hotels Milford, United States

    The Front Desk Agent at the Homewood Suites by Hilton Milford is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. · ESSENTIAL FUNCTIONS: · Providing attentive, courteous, and efficient service ...

  • MCR Hotels

    Front Desk Agent

    3 weeks ago

    MCR Hotels Milford, United States

    Front Desk Agent Homewood Suites Milford, 600 Chamber Drive, Milford, Ohio, United States of America Req 6391 Wednesday, May 1, 2024 The Front Desk Agent at the Homewood Suites by Hilton Milford is responsible for providing overall positive guest experience while managing the cus ...

  • MCR Hotels

    Front Desk Agent

    2 weeks ago

    MCR Hotels Milford, United States

    · Front Desk Agent · Homewood Suites Milford, 600 Chamber Drive, Milford, Ohio, United States of America · Req #6391 · Wednesday, May 1, 2024 · The · Front Desk Agent · at the · Homewood Suites by Hilton Milford · is responsible for providing overall positive guest experience wh ...

  • Equity LifeStyle Properties, Inc.

    Front Desk Agent Clerbrook Golf Resort

    18 hours ago

    Equity LifeStyle Properties, Inc. Clermont, United States Full time

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career · ELS is hiring for the position of Front Desk Agent Clerbrook Golf Resort in Clermont, Florida. Wha t you'll do: · Our Front Desk Clerks ...

  • Image Hotel Management

    Front Desk Agent

    4 days ago

    Image Hotel Management Batavia, United States

    Job Description · Job Description · • *** This position will be from 3pm-11pmand other shifts that include 7a to 3p. Weekends are a must**** PLEASE NOTE THIS POSITION IS FOR THE Days Inn BATAVIA OH · • **PAY BASED ON EXPERIENCE *** · --Customer Service is a must, prior hotel ex ...

  • Davidson Hospitality Group

    Front Desk Agent

    2 weeks ago

    Davidson Hospitality Group Cincinnati, United States

    Join the esteemed team at Hyatt Regency Cincinnati, located in the heart of downtown Cincinnati, Ohio As a leading hotel in the region, we are seeking talented and passionate individuals to be part of our team. With our contemporary design, modern amenities, and commitment to exc ...

  • Extended Stay Blue Ash Reagan Hwy

    Front Desk Agent

    1 week ago

    Extended Stay Blue Ash Reagan Hwy Cincinnati, United States Permanent

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Extended Stay Cincinnati

    Front Desk Agent

    1 week ago

    Extended Stay Cincinnati Cincinnati, United States Permanent

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Aimbridge Hospitality

    Front Desk Agent

    2 weeks ago

    Aimbridge Hospitality Blue Ash, United States

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...

  • Aimbridge Hospitality

    Front Desk Agent

    3 weeks ago

    Aimbridge Hospitality Cincinnati, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...

  • Aimbridge Hospitality

    Front Desk Agent

    2 weeks ago

    Aimbridge Hospitality Covington, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Candlewood Suites South Cincinatti

    Front Desk Agent

    1 week ago

    Candlewood Suites South Cincinatti Erlanger, United States

    Job Description · Job DescriptionWhat's the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every d ...

  • New Era Technology company

    Service Desk Agent

    6 days ago

    New Era Technology company Union, United States

    Great Benefits · Medical · Dental · Vision · 401K with a match · 28 paid days off including company holidays · 5 different Flexible Spending account options · New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. N ...

  • Aimbridge Hospitality

    Front Desk Agent

    2 weeks ago

    Aimbridge Hospitality Covington, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • The Westin Cincinnati

    Front Desk Agent

    4 days ago

    The Westin Cincinnati Cincinnati, United States

    About Us: · Join Our Vibrant Team at The Westin Cincinnati · Dive into a workplace that cherishes your contributions and fuels your growth At The Westin Cincinnati, we're not just a team; we're a legacy. With each of our associates boasting an impressive tenure, we stand proud ...

  • HEI Hotels and Resorts

    Front Desk Agent

    2 days ago

    HEI Hotels and Resorts Cincinnati, United States

    About Us · Join Our Vibrant Team at The Westin CincinnatiDive into a workplace that cherishes your contributions and fuels your growth At The Westin Cincinnati, we're not just a team; we're a legacy. With each of our associates boasting an impressive tenure, we stand proud as a p ...

  • Aimbridge Hospitality

    Front Desk Agent, Floater

    3 weeks ago

    Aimbridge Hospitality Covington, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Pyramid Global Hospitality

    Front Desk Agent

    3 weeks ago

    Pyramid Global Hospitality Cincinnati, United States

    Property · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...

  • Hyatt Regency Cincinnati

    Front Desk Agent

    2 weeks ago

    Hyatt Regency Cincinnati Cincinnati, United States

    Property Description: · Join the esteemed team at Hyatt Regency Cincinnati, located in the heart of downtown Cincinnati, Ohio As a leading hotel in the region, we are seeking talented and passionate individuals to be part of our team. With our contemporary design, modern ameniti ...

  • Aimbridge Hospitality

    Front Desk Agent

    3 weeks ago

    Aimbridge Hospitality Cincinnati, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...