- Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.
- Verifies all shipping, billing, pricing, and purchase order information.
- Enters special instructions related to orders, customer requests/code maintenance, and notes.
- Update customer files with quoted pricing, new items, address changes, delivery instructions, etc.
- Communicate and provide necessary support to sales staff while in the field.
- Regularly communicates with internal and external customers on various issues.
- Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary.
- Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders.
- Documents and resolves customer complaints.
- Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.
- Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.
- 2+ years of experience in Customer Service or similar discipline.
- Chemical Distribution or Manufacturing is a plus.
- Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills.
- Excellent interpersonal skills with a passion for collaboration.
- Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking.
- Dedication to teamwork, customer satisfaction, and results.
- Excellent written/oral communication skills.
- Willingness to work overtime, have on-call hours, or work after hours.
- Keeping calm when on customer calls.
- Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools.
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Customer Service Representative
4 days ago
Elevate Acquisitions Inc Odessa, United StatesThe Customer Service Representative role within our firm works solely with potential consumers by enlightening them of our client's daily offerings along with new promotional opportunities for the consumer. In this position, you will be responsible for building client relations, ...
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customer service representative
1 week ago
Family Dollar Odessa, United StatesFamily Dollar S GRANT AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regist ...
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Customer Service Representative
1 week ago
Elevate Acquisitions Inc Odessa, United StatesJob Description · Job DescriptionThe Customer Service Representative role within our firm works solely with potential consumers by enlightening them of our client's daily offerings along with new promotional opportunities for the consumer. In this position, you will be responsibl ...
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Vacuum Sales and Service Representative
1 week ago
Heritage-Crystal Clean Odessa, United StatesCrystal Clean (CC) is one of the nation's leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excell ...
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Customer Service Representative
6 days ago
Hoerbiger Wien Gmbh Odessa, United States**Customer Service Representative - Odessa, TX** · **Tasks** · HOERBIGER Service Inc. is currently seeking a Customer Service/Warehouse Representative to join our team in Odessa, TX. · This position works as a liaison between the Customer and HOERBIGER, as well as executes all ...
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Member Service Representative
11 hours ago
COMPLEX COMMUNITY FEDERAL CREDIT UNION Odessa, United StatesWork directly with members assisting in the following activities: · Opening/Closing Accounts · Check Orders · Stop Payments · Wires · Debit Card Issuing · ACH Transfers · and other similar activities · Floater - this position "floats" from branch to branch when the branch needs e ...
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Guest Service Representative
6 days ago
SWHM Southwest Hospitality Management Inc. Odessa, United States**Job Purpose:** To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. · **Job Responsibilities:** · Greet, register, and ass ...
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Member Service Representative
3 weeks ago
Complex Community Federal Credit Union Odessa, United StatesJob Description · Job DescriptionWork directly with members assisting in the following activities: · Opening/Closing Accounts · Check Orders · Stop Payments · Wires · Debit Card Issuing · ACH Transfers · and other similar activities · ...
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KLINGER GPI Odessa, United StatesJob Description · Job DescriptionCustomer Service Representative I · KLINGER GPI is looking for an hourly, non-exempt, full-time (40+ hours per week) Customer Service Representative I to add to our Odessa, TX team. We will train you on our ERP system and give you all the tools th ...
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KLINGER GPI Odessa, United StatesCustomer Service Representative I · KLINGER GPI is looking for an hourly, non-exempt, full-time (40+ hours per week) Customer Service Representative I to add to our Odessa, TX team. We will train you on our ERP system and give you all the tools that you will need to succeed. If ...
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Customer Service Representative
1 week ago
Caliber Collision Repair Services Odessa, United StatesService Center. Odessa. Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and ex Customer Service Representati ...
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Customer Service Representative
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ISPC Odessa, United States**RESPONSIBILITIES**: · Manage large amounts of incoming calls · Identify and assess customers' needs to achieve satisfaction · Keep records of customer interactions, process customer accounts and file documents · Follow communication and compliance procedures, guidelines and pol ...
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Account Service Representative
1 month ago
System One Odessa, United States Paid WorkSystem One is actively recruiting for an Account Service Representative for a permanent position located in Odessa, TX working onsite. · The Account Service Rep's primary responsibility is to manage company inventory at customer sites and the delivery of company products to cust ...
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Customer Service Representative
2 weeks ago
Web Direct Brands, Inc Odessa, United States**Job description** · **Assist customers in diagnosing issues with their products. Assist reps with product issues so they can assist customers more efficiently, and proactively create self-service solutions for customers, duties, and responsibilities.** · **Duties**: · - Provide ...
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Odessa College Odessa, United StatesPosition Details · Position Information · Working Title Health Careers Customer Service Representative/CPR Coordinator Position Status Department Continuing Education General Summary · Odessa College Continuing Education is seeking a dedicated and customer-oriented individual to ...
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TEXAS VETERANS COMMISSION Odessa, United StatesTVC - Rural Veterans Career Advisor (CP) - (Veteran Services Representative I Organization · :TEXAS ...
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Weatherford San Francisco, United States PermanentOverview · Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, servic ...
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Spherion Odessa, United States TEMPORARYOur team of Logistics Dispatchers is growing in Pasco County · Odessa, FL, US | Full Time | $16.00 Per Hour | Temp-to-Hire · Various schedules available: Weekends with Two-Week Days Off | **Recruiter/s will cover available schedules during interview** · We are looking to add 2 - ...
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Customer Service Representative
6 days ago
Signature Flight Support Midland, United States· Job Description · Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tui ...
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Guest Service Representative
1 day ago
Platinum Companies Midland, United States Part time to Full timeJob Profile Summary: · Welcome and acknowledge all guests in a professional manner in accordance with Company and Brand standards. Responsible for ensuring guest satisfaction and product quality standards are met via guest check in, check out, room reservations, changes and canc ...
Customer Service Representative - Odessa, United States - Brenntag
Description
Our team in Odessa currently has an opening for a Customer Service Representative
YOUR ROLE & RESPONSIBILITIES
Job Summary:
The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing, order management, order changes, cross collaboration required for order fulfillment, and leading all order related communication to the customer.
Job Description:
YOUR PROFILE
Education and Experience:
OUR OFFER
We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
Competitive pay and incentives.
Various healthcare plan options as well as 401(k).
Customer Service Representative professionals in Odessa
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Iris Gomez
I work different and different trades
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Berenice Conde
Multitasker
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kennedi wright
College Student
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Jasmyn Renteria
Bar Supervisor
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Michael Villa
Renewable Energy Engineer with ample experience in the solar energy market. Experience in project ma ...