Customer Service Representative - Odessa, United States - Hoerbiger Wien Gmbh

Description

**Customer Service Representative - Odessa, TX**

**Tasks**

HOERBIGER Service Inc. is currently seeking a Customer Service/Warehouse Representative to join our team in Odessa, TX.

This position works as a liaison between the Customer and HOERBIGER, as well as executes all order entry and quotation activities. Assists and organizes activities throughout the supply chain in order to support the Customer and HOERBIGER Sales.

Act as the main contact person for and (pro-)actively communicate with our customers and sales representatives.

Process Sales/Service orders and local purchases in an ERP-system, with competence and efficiency.

Work inside ERP workflow in support of either branch or direct customer transactions, support preparation of quotations, and entry of customer orders.

Compile, sort, verify and process invoices. Coordinate all AR and AP problems with FICO.

Create local purchase orders for materials and services needed to fulfill system demands.

Accurately process inventory duties as necessary: physical counts, shelving materials, stocking materials, receiving materials into stock, pulling materials and packaging (as needed).

Monitor and proactively follow up on open Sales/Service/Purchase Orders on a daily basis and work in close alignment with Supply Chain functions in order to ensure high process effectiveness, efficiencies and customer requirements are met.

Influence material stocking levels, making sound judgment on market trends and customer seasonal demands. Keep inventory turns high with low dead stock values.

Analyze commodity prices with capability and confidence to establish high profit gains where attainable in the market.

Working within the system and with data to ensure we meet the customers expectations for deliveries on time and conditions as specified in the PO.

Actively update and keep master data and orders accurate at all times.

Follow the standard processes and utilize systems and tools to its full extent and according to global & regional guidelines.

KPI monitoring and alignment with KAM: OTD/OCR, Overdues, etc..

Must have a valid drivers license and clean driving record.

Employee must be willing to work overtime when needed in relation to work loads and or customers needs.

**Requirements**

**Supply Chain/Computer Skills:**

Good understanding of sales order/supply chain processes

Good knowledge of SAP modules (mainly MM, SD), the integration of those and the concept of material requirements planning within an ERP-system

Ability to execute in a highly integrated ERP system

Strong technical background and willingness to learn the application of HOERBIGER products and services.

Ability to analyze commodity prices with capability and confidence to establish high profit gains where attainable in the market

Good Microsoft Office skills (Word, Excel, Power Point)

**Language Skills**: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to comfortable communicates with customers by phone, email, or any other correspondence providing high levels of customer satisfaction. Provide friendly, professional and specialist assistance to sales teams and our customers. Ability to maintain close contact with sales representatives and obtain information on product performance, service requirements, customer requests and experiences.

**Mathematical Skills**: Ability to add, subtract, multiply, and divide. Ability to perform these operations using American and standard units of measure or currency, as well as converting between the two.

**Reasoning Ability**: Ability to apply common sense and understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

**Other**: Ability to prioritize, streamline, and process customer transactions efficiently, adapt to changes with a calm and confident manner. Provide friendly, professional and specialist assistance to sales teams and our customers. Ability to analyze commodity prices with capability and confidence to establish high profit gains where attainable in the market. Ability to learn quickly. Ability to read and understand blueprints

**Education and/or Experience**: Qualified to a High School Diploma or equivalent standard is required, any additional education a plus. One to three years of experience in a project coordination, SAP order processing or customer service role with similar environment and industry to description above. A passion for the Customer and a desire to succeed through team work. Continuous improvement mind-set. Experience and ability in team-working with cross-functional experts/managers. Advanced knowledge on ERP-systems. Advanced industry product knowledge.

**Interpersonal Skills/Attitude**: Motivated team player, positive attitude, excellent initiative and problem solving abilities. Strong sense of urgency. Proactive and results oriented in a multi-tasked and high volume business. Ability to work in a virtual team of subject matter experts. Used to working in a fast-paced environment and also ability to work in a team and in a matrix environment. Ability to positively influence other people in order to achieve results. Ability to resolve conflicts. Display cultural awareness and ability to express and receive constructive criticism.

**Oral Communication**: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills. Clear communicator, to timely inform the appropriate parties about deviations and delays to the schedule and customer orders

**Physical Demands**: While performing the duties of this job, the employee is frequently required to stand, walk, hear, speak, view processes and surrounding environment, and occasionally lift and/or move up to 50 pounds.

**We offer**

HOERBIGER offers a dynamic, continually changing work environment with opportunity for advancement. Our robust benefits package includes: Medical/Dental/Vision insurance, Short & Long Term Disability coverage, Life Insurance, FSA & HSA, Paid Vacation, Paid parental leave, Eleven paid Holidays per year, Paid Sick Days, Tuition Reimbursement, 401(k) Retirement Plan with matching contributions.

Start your Adventure by applying today.

**Company Profile**

HOERBIGER SERVICE INC (HSI) provides maintenance and repair services to users of industrial reciprocating compressors across multiple industries, including natural gas and process gas (refinery, petrochemical and industrial gas) accounts. HSI has multiple locations throughout the US; this position is located in the Odessa Service Center.

HSI is part of the HOERBIGER group. The HOERBIGER brand is synonymous with components and services providing high customer value in compressors, industrial engines and turbines, automotive drivetrains, and multifaceted mechanical engineering applications. HOERBIGER, successful since 1895, is a global company with locations in over 40 countries.

Country: ** United States**

Location: ** Odessa, TX**

Company: ** 4AS-HOERBIGER SERVICE INC.**

Type of job: ** Hourly**

Travel Requirements (%): ** 25**

OBS 1 ** United States**

**Tasks**

HOERBIGER Service Inc. is currently seeking a Customer Service/Warehouse Representative to join our team in Odessa, TX.

This position works as a liaison between the Customer and HOERBIGER, as well as executes all order entry and quotation activities. Assists and organizes activities throughout the supply chain in order to support the Customer and HOERBIGER Sales.

Act as the main contact person for and (pro-)actively communicate with our customers and sales representatives.

Process Sales/Service orders and local purchases in an ERP-system, with competence and efficiency.

Work inside ERP workflow in support