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    Retail Customer Service Team Member - Newport News, United States - Michaels Stores

    Michaels Stores
    Michaels Stores Newport News, United States

    6 days ago

    Default job background
    Description
    Store - VA BCH-NEWPORT NEWS, VA

    Deliver friendly customer service, help customers shop our store and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unload and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

    Major Activities
    Help customers shop, locate product they are looking for and provide solutions
    Provide a fast and friendly check out experience; execute cash handling to standards
    Engage customers on benefits of Rewards program and complete enrollments
    Educate customer on Voice of Customer (VOC) survey
    Assist with Omni channel processes, including BOPIS (Buy Online Pickup in Store) and Ship From Store (SFS)
    Participate in the truck un-load, stocking and planogram (POGs) processes
    Responsible to complete merchandise recovery and maintenance to include the merchandise return / go back process and general store recovery to ensure a well merchandised and in-stock store
    Perform Store In Stock Optimization (SISO) and AD set duties as assigned
    Support shrink and safety programs
    Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
    Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for other Team Members
    Other duties as assigned

    Preferred Type of experience the job requires
    Retail and/or customer service experience preferred

    Physical Requirements
    Ability to remain standing for long periods of time
    Ability to move throughout the store
    Regular bending, lifting, carrying, reaching and stretching
    Lifting heavy boxes and accessing high shelves by ladder or similar equipment
    If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

    Work Environment
    Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

    Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

    To review a comprehensive list of benefits, please visit Michaels Benefits )

    CO, CT, WA and RI only - To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges - CO, CT, WA and RI. )

    For 50 years, Michaels has been the best place for all things creative.

    We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create.

    At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth.

    From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity.

    As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at and The Michaels Companies, Inc.

    also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.

    Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

    Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at MICHAEL).

    EEOC Know Your Rights Poster in English

    EEOC Know Your Rights Poster in Spanish

    EEOC Poster Optimized for Screen Readers

    Federal FMLA Poster

    Federal EPPAC Poster
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