- Lead a team of 25-30 client service representatives (CSRs) to provide exceptional customer support to CARE clients to include referring DVMs.
- Work alongside the CSR Coordinator and collaborate with CSR Shift Leads to meet and exceed common client service experience goals.
- Ensure direct reports are meeting determined KPIs.
- Proactively identify performance concerns and training gaps.
- Listen to CSR calls for quality assurance and improvement.
- Listen to calls coming into the hospital from RDVMs and provide constructive feedback to doctors and other receiving parties.
- Train in the CSR role to understand the workflow and associated challenges to become an effective leader.
- Provide consistent coaching and refresher training to CSRs.
- Provide firsthand leadership and strong oversight across departments to ensure a consistent, seamless, and positive patient experience.
- Manage the public image of CARE by monitoring client reviews, surveys, and provide recommendations for improved processes to ensure a high quality of customer service and care.
- Monitor the front desk client experience and the call center client experience to ensure a cohesive and consistent level of customer service.
- Create trainings and administer presentations on enhancing the client experience to all staff members as needed.
- Proven effective leadership and management skills
- Excellent verbal and written communication skills with an emphasis on the ability to provide constructive feedback.
- Exceptional interpersonal and client facing skills.
- Highly professional in addressing concerns and issues with CSRs and clients.
- Effective time management, planning, and organizational skills.
- A strategic mindset and ability to find solutions and options for positive client outcomes.
- Strong analytical skills to identify trends and opportunities for improved client experience.
- Minimum of 3 years managing a team of CSRs
- Veterinary experience highly preferred but not required
- Bachelors degree or equivalent preferred
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift upwards to 15 pounds at times.
- CARE offers a healthcare plan that includes: Medical, dental, vision, vol. life, short term disability, and an HRA
- We have a 401k for employees with a maximum 4% match
- PTO and Sick-time
- Annual Continuing Education allowance
-
Matrix Ventures Charlotte, United StatesWhat can you expect? · You will support in communication with external partners and service providers regarding general affairs topics, including coordinating maintenance and repairs of various facilities · You will be responsible for fleet management, including procurement and m ...
-
Experience Manager
2 weeks ago
Greystar Worldwide, LLC Charlotte, United StatesThe Experience Manager is responsible for creating an environment of openness and cooperation to achieve the community's occupancy, resident satisfaction and retention goals while partnering with the centralized leasing team to help prospects with on-site leasing activities. · T ...
-
Client Experience Manager
3 weeks ago
CARE | Charlotte Animal Referral & Emergency Charlotte, United StatesCOMPANY DESCRIPTION · Charlotte Animal Referral and Emergency (CARE) is a state-of-the-art veterinary facility located in Charlotte, NC that offers 24/7 emergency care and board-certified specialty care in cardiology, internal medicine, neurology, ophthalmology, oncology, surger ...
-
Office Experience Manager
6 days ago
Palmetto Solar, LLC Charlotte, United StatesSummary of Role · Palmetto is seeking an Office Experience Manager to join our growing in-office team in Charlotte, North Carolina to oversee the efficient operation of our new location, develop programs to enhance employee satisfaction and productivity, as well as provide human ...
-
learning experience manager
1 week ago
Compass Group USA Charlotte, United StatesLEARNING EXPERIENCE MANAGER (REMOTE)Click Here to Apply OnlineJob Description Compass Corporate Salary: $95k-105k base to commensurate with experience Pay Grade: 15 A family of companies and experiencesAs the leading foodservice and support services company, Compass Group USA is ...
-
Adobe Experience Manager
1 week ago
Ampcus Charlotte, United StatesUpdate as of January 9, Adobe Experience Manager - R Change in location. The project notified me today that it will now only be based in Charlotte, NC. · Update - 01/03 - Job reopen for new candidates · Update as of December 28th: The client's current resume pool is sufficient, ...
-
Adobe Experience Manager
1 week ago
Ampcus Charlotte, United StatesUpdate as of January 9, Adobe Experience Manager - R Change in location. The project notified me today that it will now only be based in Charlotte, NC. · Update - 01/03 - Job reopen for new candidates · Update as of December 28th: The client's current resume pool is sufficient, ...
-
Adobe Experience Manager
2 weeks ago
Liberty Personnel Services, Inc. Charlotte, United StatesAdobe Experience Manager (AEM) Software Engineer · Adobe Experience Manager (AEM) Software Engineer · Hybrid on site · My client is a leading company dedicated to delivering exceptional digital experiences to their customers. They are seeking a talented and experienced Adobe Exp ...
-
Adobe Experience Manager
1 week ago
Ampcus Charlotte, United StatesUpdate as of January 9, Adobe Experience Manager - R Change in location. The project notified me today that it will now only be based in Charlotte, NC. · Update - 01/03 - Job reopen for new candidates · Update as of December 28th: The client's current resume pool is sufficient, ...
-
Senior Employee Experience Manager
1 week ago
AvidXchange Charlotte, United StatesJOB OVERVIEW · At AvidXchange, we view culture as a driver of performance. To support this, the Senior Teammate Experience Manager will be focused on the Teammate Engagement strategy, end to end experience analysis and culture integration which includes driving the implementatio ...
-
PDSSOFT INC. Charlotte, United StatesProject Manager with Enterprise Data Warehouse experience · Location: :Charlotte,NC · Duration: 12 Months · Job Description: · We are seeking a Project Manager with Enterprise Data Warehouse experience to support Data Exchange and Data Platform operations for the Transaction Bill ...
-
Sr Digital Experience Product Manager
2 weeks ago
Snap One Charlotte, United StatesSnap One is a leading manufacturer and exclusive source of control, A/V, surveillance, networking, power, and infrastructure equipment for residential and commercial professionals. With a vast catalogue of todays most popular brands, Snap One is the premier choice for professiona ...
-
Adobe Experience Manager UI Developer
2 weeks ago
BCforward Charlotte, NC, United StatesAdobe Experience Manager UI Developer BC forward is currently seeking a highly motivated Adobe Experience Manager UI Developer Job for an opportunity in CHARLOTTE NC 28202 Location · Position Title: Adobe Experience Manager UI Developer · Location: CHARLOTTE NC 28202 · Anticipat ...
-
Private Charlotte, United States Full timeAutomotive Service Manager$110,000+ Annual Income PotentialExperience as an Auto Service Manager/Director Required. · GM, Ford or CDJR Experience Preferred. · A reputable automotive group in the Charlotte Metro region is actively seeking a top-performing Service Manager with a pr ...
-
Indsafri Charlotte, United StatesJob Title – Business Data Analyst - Wealth Management Experience · Location: Concord, CA / San Jose, CA (Onsite) · Job Description: We are seeking a highly skilled Senior Data Analyst with a minimum of 12-15 years of experience in data warehousing, preferably within the financia ...
-
Private Charlotte, United StatesAutomotive Service Manager · $110,000+ Annual Income Potential · Experience as an Auto Service Manager/Director Required. · GM, Ford or CDJR Experience Preferred. · A reputable automotive group in the Charlotte Metro region is actively seeking a top-performing Service Manager wit ...
-
Micro Tech Staffing - Charlotte Charlotte, United StatesJob Description · Job DescriptionAre you driven by high expectations? If you thrive in a role where integrity, reliability and leadership are valued, this could be the job for you. We are looking for a Controller that will be excited to take responsibility for an accounting depar ...
-
USAA Charlotte, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
Director, Organizational Effectiveness
1 week ago
Cedar Fair - Charlotte Charlotte, United States Full timeOverview:Reporting directly into the Chief Human Resources Officer, the Director, Organization Effectiveness will partner with the business on organization designs, structure, M&A integration, and provide change management consultation on large scale Enterprise business initiativ ...
-
Manager, Associate Relations
1 week ago
Cedar Fair - Charlotte Charlotte, United StatesOverview:Cedar Fair is hiring for a Part Time Manager of Associate Relations and Associate Experience in Charlotte, NC. The Manager, Associate Relations & Associate Experience acts as the initial contact for inquiries from park-based HR management and corporate operations partner ...
Client Experience Manager - Charlotte, United States - CARE | Charlotte Animal Referral & Emergency
Description
COMPANY DESCRIPTION
Charlotte Animal Referral and Emergency (CARE) is a state-of-the-art veterinary facility located in Charlotte, NC that offers 24/7 emergency care and board-certified specialty care in cardiology, internal medicine, neurology, ophthalmology, oncology, surgery, and more. We aim to provide outstanding specialty and emergency medicine as well as advanced diagnostic services to our animal patients, with compassion and expertise. Our goal is to collaborate with our clients to provide the best quality of life for their pet.
PRIMARY RESPONSIBILITIES
REQUIREMENTS
EDUCATION AND EXPERIENCE
PHYSICAL REQUIREMENTS
COMPANY BENEFITS