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Project Manager
3 weeks ago
Smart IMS Austin, United StatesUnder the direction of Director, Medicaid Technology Modernization, the Worker will oversee, coordinate, and perform project management for a portfolio of Medicaid Technology Modernization projects. The Worker is responsible for overseeing large-scale projects with significant in ...
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Project Manager
2 weeks ago
Metro Assoc. Austin, United States**FULL-TIME ONSITE POSITION** · **PROJECT MANAGER -Project Manager - Commercial/industrial/airport (400+MIL)** · **Note**: Resumes will be maintained in strict confidentiality until such time as we engage in a detailed discussion regarding a specific opportunity, and both parties ...
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Project Manager
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Avison Young Austin, United StatesOur Story: · **About You**: · You are a high achiever looking to thrive in a fast-paced environment. You take pride in your own work but are comfortable collaborating with a team of highly motivated individuals. You can communicate clearly and concisely with teammates and clients ...
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Project Manager
2 weeks ago
Dutech Austin, United StatesJob Description: · Project managers are the people in charge of a specific project or projects within a company. As the project manager, your job is to plan, budget, oversee and document all aspects of the specific project you are working on. Project managers might work by themse ...
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Project Manager
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United Heritage Credit Union Austin, United StatesAt UHCU, you can expect competitive pay including a comprehensive and generous benefits and PTO package. Our Project Management team is located at our HQ building in North Austin by the 183/Oak Knoll exit (Riata Trace) and offers amenities such as a fitness center, yoga room, fre ...
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Project Manager
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Dutech Austin, United StatesJob Description: · Project managers are the people in charge of a specific project or projects within a company. As the project manager, your job is to plan, budget, oversee and document all aspects of the specific project you are working on. Project managers might work by themse ...
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Project Manager
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CMC Development & Construction Austin, United StatesAt CMC Development & Construction, working together on Developing Tomorrow is our motto. Founded in 2016, CMC is a full-service General Contractor firm which provides services such as construction management, design-build, and project management and manages projects with industry ...
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Project Manager
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Meteor Education Austin, United StatesJOB TITLE: Project Manager · DEPARTMENT: Texas Studio · REPORTS TO: Managing Director · FLSA STATUS: Exempt · JOB TYPE: Full time · LOCATION: Austin, TX and surronding areas · COMPENSATION: $65k-$75k · SUMMARY OF POSITION · ESSENTIAL RESPONSIBILITIES · **Project Planning, Coordin ...
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Project Manager
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The Burt Group Austin, United StatesIn the **Project Management** position, you will be responsible for the successful completion of all aspects of your assigned projects including, but not limited to: client relations, quality, timeliness, and profitability. This position is a critical member of our organization a ...
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Project Manager
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Summit Design + Build, LLC Austin, United StatesSummit Design + Build is actively seeking an experienced Project Manager to join our dynamic team in Austin, Texas. This role is crucial for leading a variety of significant construction projects. If you are a driven project management professional seeking new challenges in a sup ...
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Project Manager
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Cumming Group Austin, United StatesOverview: · At Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest-growing project and cost management consultancies in the United States, as reflected ...
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Project Manager
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Also Hire Austin, United States**About Us**: · Due to our partner Satterfield & Pontikes continued growth and expansion, we are looking to add an experienced Project Manager to our Austin team. · **Responsibilities**: · - Lead projects ranging from $50m-$200m, overseeing them from inception to completion. · - ...
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Project Manager
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Wurzel Builders, LTD Austin, United StatesProject Manager · **About the company** · - Wurzel Builders, LTD. is an Austin-based commercial builder committed to quality construction and building services. Our comprehensive construction services, leadership, planning and proactive approach to projects ensure each client's v ...
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IT Project Manager
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BuzzClan LLC Austin, United States**Job Title: Project Manager** · **Location: Austin, TX (REMOTE)** · **Duration: 6+ months with all possible extensions** · Project managers are the people in charge of a specific project or projects within a company. As the project manager, your job is to plan, budget, oversee a ...
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Project Manager
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AAA Storage Investments Austin, United StatesPosition: Senior Accountant Location: Austin, TX Company: AAA Storage Investments - A Boutique Real Estate Investment and Development Firm · About Us: Join our thriving boutique real estate investment and development company, a leader in the self-storage and light industrial busi ...
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Project Manager
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AECOM Austin, United StatesCompany Description · Work with Us. Change the World. · At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's tr ...
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Project Manager
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Edge Electric, Inc. Austin, United States**As a Project Manager, you will play a pivotal role in ensuring the success of our projects in Austin and work in the Buda, Texas office. **You will oversee all aspects of project planning, design, implementation, and completion. Your expertise in electrical systems, project man ...
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Project Manager
1 week ago
Learn It Academic Services Austin, United StatesOverview: · LEARN Academy is a leading provider of innovative educational solutions dedicated to empowering school districts with tools and resources to enhance student learning outcomes. We are committed to fostering inclusive learning environments and supporting educators in th ...
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Project Manager
3 weeks ago
Dutech Systems Austin, United States**Austin,TX**: · **DatePosted : 5/6/2024 11:02:50 AM **:JobNumber : DTS · JobType : W2 · Skills: Experience in Management of Large-Scale Projects, Experience Overseeing the Planning and Execution of Major Projects. · Provide overall leadership, guidance, and management of all as ...
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IT Project Manager
3 weeks ago
IntegrateUs Services Austin, United StatesWe are looking for a Full-time contractor or employee for a IT Project Manager role at one of our client site. · - Participate and/or lead in project management, coordination, planning, and scheduling with CPA and Vendor staff in an Agile environment · - Facilitate daily scrum, s ...
Customer Experience Project Manager - Austin, United States - Money Fit by DRS
Description
TheCustomer Service Project Manager
supports the Customer Experience organization through problem identification, root cause and driving related projects.
The CE Project Manager is expected to research the most escalated customer complaints and identify opportunities for improvement in the overall customer experience.
The CE Project Manager will maintain and build strong relationships with Customer Service, Risk Management, Compliance, Banking Operations, Product channels and Legal departments.
The CE Project Manager must have excellent verbal and written communication skills and the ability to work cross functionally to solve customer problems.
Responsibilities:
Analyze data from complaints and enterprise-wide escalations to uncover, introduce, and implement opportunities to increase customer satisfaction
Orchestrate and manage various projects related to improving the customer experience, driving and delivering projects through the Initiative Brief and Prio process
Responsible for analyzing customer satisfaction survey results
Provide oversight for Ouro Bug Hunts and drive for closure on related open JIRA's
React to excursions impacting CH's or agents' ability to service CH's; May include collaboration and gathering examples, posting Breaking News, opening JIRA'S, and driving for closure by assigned owners
Skills/Education/Experience:
Bachelor's degree or minimum 3 years project management or Netspend related experience
Excellent verbal and written communication skills
Experience working cross-functionally and building consensus
Strong time management and organizational skills
Excellent Excel, word and PowerPoint skills or Google equivalents
Motivated, goal oriented and persistent
As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws
The Customer Experience Project Manager is a pivotal role within our dynamic Customer Service team, with a special focus on integrating the principles and methodologies of the CS Innovations Center.
This role is responsible for identifying and addressing key customer experience issues, driving project initiatives, and fostering a culture of innovation and continuous improvement.
The ideal candidate will collaborate closely with various departments, including Customer Service, Risk Management, Compliance, Banking Operations, Product Channels, and Legal, to develop and implement strategies that enhance customer satisfaction.
Responsibilities:
Innovative Problem Identification and Resolution:
Analyze customer complaint data and enterprise-wide escalations to pinpoint critical issues.
Utilize innovative techniques and methodologies from the CS Innovations Center to identify and implement improvement opportunities for enhancing customer satisfaction.
Project Management and Innovation Integration:
Lead and execute projects aimed at improving the customer experience, incorporating insights and strategies from CE complaint data and the CS Innovations Center.
Employ the Initiative Brief and Prio process to manage and deliver projects effectively, ensuring alignment with innovative customer service goals.
Customer Satisfaction Analysis and Enhancement:
Conduct thorough analysis of customer satisfaction survey results, integrating insights from the CS Innovations Center to inform improvement strategies.
Use innovative approaches to address findings and enhance the customer journey.
Technical Oversight and Response Management:
Oversee Netspend Bug Hunts, employing innovative problem-solving skills to resolve technical issues impacting customer service.
Manage and prioritize open JIRA tickets, ensuring swift resolution and closure.
Proactive Response to Service Challenges:
React promptly to issues affecting customer handling or agent performance, utilizing innovative strategies for quick resolution.
Engage in collaborative problem-solving, leveraging resources from the CE Team and CS Innovations Center as needed.
Skills/Education/Experience:
Educational Background:
Bachelor's degree or a minimum of 3 years of project management experience, preferably with Netspend-related experience. Experience or knowledge in customer service innovations is highly desirable.
Communication and Collaboration Skills:
Outstanding verbal and written communication skills, with an ability to convey innovative concepts effectively.
Proven experience working cross-functionally and building consensus, especially in innovative or transformative projects.
Organizational and Time Management Abilities:
Strong organizational and time management skills, with an ability to manage multiple innovative projects efficiently.
Proficiency in Excel, Word, PowerPoint, or Google equivalents.
Innovation-Oriented Mindset:
A motivated, goal-oriented, and persistent individual with a passion for innovation in customer service.
Ability to integrate innovative approaches and ideas from the CS Innovations Center into everyday tasks and long-term projects.
Background Check Compliance:
As per NetSpend's Background Check policy, candidates may be subject to drug, criminal history, and credit checks in accordance with local, state, and federal laws.