- Onboarding and Enablement: Facilitate the onboarding process for new partners using established models and contracts, ensuring a smooth transition and a strong start to the partnership.
- Continuous Support and Relationship Management: Serve as the primary point of contact for partner inquiries, overseeing the resolution process and ensuring partners receive timely and effective support.
- Program Management and Optimization: Assist in the development and refinement of partner programs, focusing on scalability and enhanced partner engagement through tools such as FAQ sections, self-serve resources, and structured training programs.
- Issue Resolution and Advocacy: Manage partner support tickets through Zendesk, act as an advocate for partner needs within the organization, and collaborate with cross-functional teams to address and resolve issues.
- Renewal and Retention: Support the renewals process, working closely with partners to plan and prepare for renewal discussions, handle communications, and gather feedback to improve the renewal rates and overall partner satisfaction.
- Documentation and Feedback Integration: Collect and document partner feedback, translating it into actionable insights to drive continuous improvement in the partner journey and support framework.
- Empathy and Understanding - Approach all partner interactions with empathy, aiming to understand and address their needs thoroughly and efficiently.
- Detail-Oriented Execution - Focus on the details of each task, whether it's handling support tickets, managing renewals, or updating FAQ documents.
- Cross-Functional Collaboration - Work seamlessly with other departments, including Customer Service, Sales, Marketing, and Product teams, to advocate for partners' needs and streamline processes.
- Proactive Communication - Keep partners informed about updates and changes, anticipate their questions, and provide clear, concise information to enhance their understanding and satisfaction.
- Feedback Integration - Regularly collect and analyze partner feedback to improve processes and touchpoints throughout the partner lifecycle.
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You're an active listener, treat people respectfully, and have a strong desire to know and help others.
- Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You're curious, ask open questions, and are receptive to thoughts and feedback from others.
- Grit - You demonstrate grit by having the courage to commit and persevere. You're committed, earnest, and dive in to get the job done well with a positive attitude.
- Integrity - Simply put, do what you say and say what you'll do. You're honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
- Simplicity - Be like Einstein: "Everything should be made as simple as possible, but no simpler."
- Experience: Minimum of 2+ years in a support role, preferably within a tech, HR, or service-focused industry.
- Technical Skills: Proficiency with customer support platforms such as Zendesk and CRM systems; familiarity with Asana or similar project management tools is a plus.
- Communication Skills: Exceptional written and verbal communication skills, with the ability to simplify complex issues and provide clear, easy-to-understand solutions.
- Education: Bachelor's degree in Business Administration, Communication, or related field preferred.
- Customer Service: Strong background in customer service or partner support, with a proven track record of improving customer or partner satisfaction.
- Analytical Skills: Ability to analyze feedback and performance data to identify trends and recommend improvements.
-
Customer Success Specialist
2 weeks ago
Greenfly New York, United StatesGreenfly is seeking an outstanding Customer Success Specialist to support our company's growth. Our enterprise SaaS platform enables the world's biggest sports and media organizations to leverage Greenfly's short-form content ecosystem to capture, organize and share digital media ...
-
Customer Success Specialist
3 weeks ago
Global Relay New York, United States**Who we are**: · For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly ...
-
Associate Client Success Specialist
1 week ago
Haymarket Media, Inc New York, United States**Associate Client Success Specialist** · Haymarket Media, Inc. is seeking an **Associate Client Success Specialist** to join the BMG team. This position is located in our **NYC **office. · **Job Overview**: · **Responsibilities**: · - Manage all custom and traditional sponsorshi ...
-
Customer Success Specialist
2 weeks ago
Epay World LLC Brooklyn, United StatesEpay World LLC is a fast-growing full-service payment processing company; we work with customers from diverse industries to streamline their electronic payments and collections. Because of our huge growth, Epay World is now seeking a self-motivated and energetic Customer Success ...
-
Customer Success Specialist
3 days ago
Epay World LLC Brooklyn, United StatesEpay World LLC is a fast-growing full-service payment processing company; we work with customers from diverse industries to streamline their electronic payments and collections. Because of our huge growth, Epay World is now seeking a self-motivated and energetic Customer Success ...
-
Customer Success Specialist
3 days ago
Epay World LLC Brooklyn, United StatesEpay World LLC is a fast-growing full-service payment processing company; we work with customers from diverse industries to streamline their electronic payments and collections. Because of our huge growth, Epay World is now seeking a self-motivated and energetic Customer Success ...
-
Housing Retention Specialist, Tenant Success
3 days ago
Breaking Ground New York, United States**ABOUT US**: - We believe that everyone deserves a home · Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people mai ...
-
Client Success Specialist
2 weeks ago
Ascent Physical Therapy, PLLC North Massapequa, United StatesAscent Physical Therapist, PLLC is looking to hire a Part-Time, progressing to Full Time Client Success specialist to join our fast-growing team. Based in North Massapequa, Long Island, we're looking for a committed and energetic person to provide world-class customer service to ...
-
Customer Success Specialist
1 week ago
Informa, plc New York, United StatesAre you a customer success superstar with a passion for creating unforgettable experiences? We're seeking a high-energy Customer Success Specialist to join our team and support our event and digital media clients from the moment of sale through the e Specialist, Customer, Operati ...
-
Customer Success Specialist
6 days ago
MetroPlus Health Plan New York, United StatesCustomer Success Specialist (Bilingual Spanish) Customer Success Specialist (Bilingual Spanish)Job Ref: 85554Category: Member ServicesDepartment: MHP CUSTOMER SUCCESSLocation: 50 Water Street, 7th Floor,New York,NY 10004Job Type: RegularEmployment Type: Full-TimeHire In Rate: $41 ...
-
Specialist, Career Success
3 weeks ago
BrainStation New York, United StatesAbout the Role · BrainStation is actively looking for a Specialist, Careers Success to join our Education Experience team. The Education Experience team is responsible for supporting our students and graduates in a successful course experience and making a transition into a care ...
-
Customer Success Specialist
3 weeks ago
MetroPlus Health Plan New York, United StatesCustomer Success Specialist (Bengali / Hindi / Urdu) · Customer Success Specialist (Bengali / Hindi / Urdu) · Job Ref: 81577 · Category: Member Services · Department: MHP CUSTOMER SUCCESS · Location: 50 Water Street, 7th Floor, · New York, · NY 10004 · Job Type: Regular ...
-
Customer Success Specialist
3 weeks ago
Pockyt New York, United StatesAbout Pockyt · Pockyt aims to shape a more inclusive global payments future by connecting 200+ locally preferred payment methods via one API. Thousands of brands and marketplaces rely on Pockyt for smooth payment acceptance from emerging market consumers and borderless payout to ...
-
Customer Success Specialist
1 week ago
Greenfly New York, United States Full timeGreenfly is seeking an outstanding Customer Success Specialist to support our company's growth. Our enterprise SaaS platform enables the world's biggest sports and media organizations to leverage Greenfly's short-form content ecosystem to capture, organize and share digital media ...
-
Customer Success Specialist
6 days ago
NYC Health Hospitals New York, United StatesMetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchan ...
-
Customer Success Specialist
6 days ago
CHEQ New York, United StatesCHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks. · Powered by award-winning cybersecurity technology, CHEQ offers the ...
-
Customer Success Specialist
5 days ago
Upway New York, United StatesCustomer Success Specialist (Bike Expert), New York City · Department: Operations · Employment Type: Full Time · Location: New York · Reporting To: Erik Haamer · Compensation: $45,000 - $60,000 / year · Description · Upway is a fast-growing startup building the world's larg ...
-
Customer Success Specialist
4 days ago
NYC Health Hospitals New York, United StatesMetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchan ...
-
Partner Success Specialist
2 weeks ago
Justworks New York, United StatesPartner Success Specialist at Justworks (View all jobs) · New York, New York · Who We Are · At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the ...
-
Customer Success Specialist
5 days ago
Cheq New York, United StatesCHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks. · Powered by award-winning cybersecurity technology, CHEQ offers th ...
Partner Success Specialist - New York, United States - Justworks
Description
Who We AreAt Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
Our Values
If this sounds like you, you'll fit right in.
Who You Are
You are deeply committed to enhancing partner relationships and dedicated to supporting their journey from onboarding to renewal. With a strong background in customer or partner support within business environments, you excel in a dynamic, fast-paced setting. Your approach is characterized by empathy, meticulous attention to detail, and a proactive mindset. You are adept at understanding complex systems and simplifying them for others, leveraging your strong communication skills to improve partner experiences and satisfaction.
Your Success Profile
What You Will Work On
As a Partner Success Specialist, how results are achieved is paramount for your success and that of our organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:
#LI-Hybrid #LI-JT1
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks' Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Diversity At Justworks
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We're proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status.
Our DEIB Report and Our DEI Commitment
Partner Success Specialist professionals in New York City
-
Stuart Kidman
Specialist in Selection and Recruitment at beBee
-
Laurence Tract
Global Director of Insurance
-
Lindsay Clinton
Manager in Human Resources at beBee
-
Amelia Joesten
Partner Executive Assistant
-
Matthew Cowan
Events and Operations Professional
-
Lyon Brave
Marketing and Content Specialist