- Bachelor's degree in Business Administration, Finance, Project Management, or a closely related field.
- 5+ years' experience in Customer Service, Management, and Logistics may be advantageous.
- Familiarity with MS Office Suite
- Strong customer service, project management, and quality control skills.
- Strong resource planning skills.
- Strong attention to detail is required.
- Excellent verbal and written communication skills
- Excellent customer service skills
- Strong leadership skills
- Ability to work well in a team environment.
- Strong organizational skills
- Strong time management skills
- Strong planning skills
- Strong ability to manage client expectations within the structure of the contractual agreement.
-
IT Service Delivery Manager
4 days ago
Pomeroy Technologies, LLC. Des Moines, United StatesJob Description · Job Description · The onsite Service Delivery Manager is responsible for making sure that services are seamlessly delivered to our client. The individuals selected to fill this role oversee a variety of tasks, such as leading project teams, rectifying reliabil ...
-
Technology Delivery Manager
1 week ago
Global Atlantic Financial Group Des Moines, United States**We are conducting interviews over video. Our employees can voluntarily return to our office, and some positions may be required to be in office. (we will share that at the interview) For most roles, we are fully supporting remote work through July 2021.** · **COMPANY OVERVIEW* ...
-
IT Service Delivery Manager
1 day ago
Pomeroy Technologies, LLC. Des Moines, United StatesJob Description · Job DescriptionThe onsite Service Delivery Manager is responsible for making sure that services are seamlessly delivered to our client. The individuals selected to fill this role oversee a variety of tasks, such as leading project teams, rectifying reliability i ...
-
Manager, Business Transformation Delivery
2 weeks ago
KPMG Des Moines, United States**Business Title:** Manager, Business Transformation Delivery · **Requisition Number:** · **Function:** Business Support Services · **Area of Interest:** · **State:** IA · **City:** Des Moines · **Description:** · Known for being a great place to work and build a career, KPMG pr ...
-
Delivery Manager
1 week ago
Wells Fargo West Des Moines, United States**Delivery Manager** · Location: West Des Moines, Iowa **Job ID** R **About this role:** · **Wells Fargo is seeking a Delivery Manager in the Personal Lending Area will ensure execution and delivery of a portfolio of transformational body of work supporting Personal Loans. This ...
-
Airport Project Manager
6 days ago
Harrison Consulting Solutions Des Moines, United StatesMulti-state design firm is seeking a Senior Airport Project Manager for their team in Des Moines · Responsibilities: · Oversee all aspects of large/complex projects (planning, execution, delivery) · Lead/manage team · Responsible for determining scope, complexity, planning, and ...
-
Delivery Manager
1 week ago
Workiva Ames, United StatesJob Summary: · The Delivery Manager serves as a servant leader, organizing, collaborating, and communicating with internal stakeholders to ensure team success. They utilize agile and lean principles to drive project progress, removing impediments and optimizing team performance. ...
-
Production Control Hydraulic
2 weeks ago
Diamond Dynamics Windsor Heights, IA, United States Freelance**LOCATION**: Berlin / Germany | **COMPANY**: Knorr-Bremse Rail Vehicle Systems GmbH | **DEPARTMENT**: R/HYBPP Production/Project Control | **JOB ID**: 6022 | Full-time | Permanent · **Responsibilities**: · - Control and meet all required delivery dates, taking into account econo ...
-
Service Delivery Manager
2 days ago
The Reserves Network - Finance, IT & Executive Staffing Iowa, United StatesService Delivery Manager needed to fill a new position for a well-respected client headquartered in Cedar Rapids, IA. Apply today to take advantage of this unique and exciting opportunity · WHAT IS GREAT ABOUT THIS OPPORTUNITY? · Directly hired by our client · This company has al ...
-
HVAC TB Sr Controls Tech
5 days ago
Johnson Controls International South Des Moines, United StatesBe part of the future · We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we'll give you the space and opportunities to grow an ...
-
Field Safety Manager
1 week ago
O'Reilly Auto Parts Des Moines, United StatesWork with corporate safety team to ensure all DC, store, and fleet safety programs, along with regulatory compliance initiatives, are carried out. This role will participate in identifying trends and developing appropriate programs and tools to minim Safety Manager, Manager, Deli ...
-
Deputy Director
6 days ago
State of Iowa Des Moines, United StatesIowa Department of Education's mission is creating excellence in education through leadership and service. To accomplish our mission, we need talented, passionate people working together to make this a reality. · We are looking for a highly motivated leader to serve as Deputy Dir ...
-
non-cdl driver
1 week ago
Daniels Health Des Moines, IA , USA, United StatesDaniels Health is offering a $2,000 new hire bonus for joining our amazing team in Des Moines · We are seeking an enthusiastic, customer focused driver who can operate a box truck (26 feet) across the Des Moines, IA area. You will be collecting sharps and medical waste containers ...
-
car delivery driver
4 days ago
Insomnia Cookies Des Moines, IA , USA, United StatesAs a Car Delivery Driver at our Downtown Des Moines store located at 405 Court Avenue, Des Moines IA 50309, you are our Boots on the ground, and the main face that our Insomniacs see outside of the bakery You give the word Delivery a whole new meaning by delivering the Cookie Mag ...
-
Long Term Care Coordinator I
1 week ago
Centene Corporation Des Moines, United StatesYou could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility. ...
-
long term care coordinator i
1 week ago
Centene Corporation Des Moines, IA, United StatesYou could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility. ...
-
ObGyn
3 days ago
Weatherby Healthcare Des Moines, United States Full timeObGyn physician job in Iowa : Weatherby Healthcare is currently seeking a ObGyn Physician in IA · Weatherby can help you build a custom career plan, with multiple positions available for you today. Call us for specific details on your future job today.Must have active state licen ...
-
Mdmia_rn_moc1433
1 week ago
Trinity Health Corporation Des Moines, United StatesEmployment Type: · Full time · Shift: · Description: · ReplacemenTriage antepartum mothers for preterm labor, active labor, rupture of waters, pregnancy complications, or co-existing issues · Manage patients in labor, including induction assistance, epidural assistance, pain mana ...
-
P6 Scheduler
1 week ago
TEKsystems Des Moines, United States Contract to RegularThis roles is remote with travel - the travel is only occasionally and will be paid for. · Description: · This P6 Scheduler will work with the Project Manager to create timetables to manage both time and resources to ensure work is completed on time. · The Scheduler will manage ...
-
Food Service Associate PRN
1 week ago
Trinity Health Des Moines, United StatesEmployment Type: · Part timeShift: · Description: · Provides leadership, accountability and is responsible for leading and daily operation of the Patient Services area of Clinical Nutrition Services. Responsible for monitoring and maintaining compliance with regulatory and accr ...
Service Delivery Manager - Des Moines, United States - Pomeroy Technologies, LLC.
Description
Job Description
Job DescriptionThe onsite Service Delivery Manager is responsible for making sure that services are seamlessly delivered to our client. The individuals selected to fill this role oversee a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, and managing budgets. The Service Delivery Manager plays a vital role in fostering the client experience by ensuring the smooth delivery of superior services that meet and exceed customer expectations. One of the key responsibilities to ensure that service delivery and service support processes are on track for the consistent delivery of an elevated level of client service in an effective and cost-efficient manner. This individual filling this role will participate in weekly, monthly, and quarterly meetings with stakeholders providing the stakeholders with accurate reports regarding performance of the service delivery. The Service Delivery Manager will work in collaboratively with the Program Executive and client POC to drive for Continuous Service Improvement (to identify process advancements and technology opportunities to enhance service delivery and client satisfaction). The Service Delivery Manager will be responsible for building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments. The Service Delivery Manager will be responsible for managing finances and budgets while also determining ways to reduce costs without sacrificing customer satisfaction.
Requirements:
For over 40 years, Pomeroy has enabled technology that enhances and empowers people in the workplace.
Today we partner with our clients to help them transform from a "one size fits all" delivery model to a personalized human experience that is a differentiator and the key to delivering digital transformation and better business outcomes. It is all about delivering an exceptional experience, one that is simple, intuitive, and secure -- anytime, anyplace and from any device. Our workplace is no longer a physical location or workstation, it is the place where a person can work at any given time with full capacity to do their job productively and effectively.
We deliver that experience by connecting the dots between people and their applications, across a network that is intuitive and automated to where the applications live, today that is in a hybrid IT environment, on premise and in the cloud, with security an integral part of everything we do. We provide managed IT services to support our clients from our locations throughout North America, Latin America, and Europe. Our service delivery model combines monitoring, prevention and resolution in an approach that is always aware, proactive, and responsive.
Our field engineers support more than 50,000 sites across North America alone and respond to more than three million incidents and user requests annually covering two million desktops, laptops, smartphones and tablets, servers, printers, and other peripherals.
Our expertise connecting the workplace, network and hybrid IT is industry recognized, including Gartner recognition for over 17 years as one of a select few who can deliver agile, quality Managed Workplace Services. And although technology and innovation are key ingredients in our solutions, our people are our greatest asset. Over 3,000 highly motivated and diverse, dedicated to supporting our 700+ clients, from midsize organizations to large, well-known US and global brands, 15 in the Fortune 500.
Company DescriptionPomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe.Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.
Company Description
Pomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe. \r\r
Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.
