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    Operations Coordinator - Seattle, United States - EQ Office

    EQ Office
    EQ Office Seattle, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionSalary:

    About EQ Office

    EQ Office is Blackstone's US office portfolio company with best-in-class expertise across acquisitions, asset management, leasing, redevelopment and property operations. EQ's focus is to create and operate inspiring workplace destinations by offering solutions that blend the best of work, home, and hospitality. Our diverse team of ~160 professionals currently operate a portfolio of over 20 million square feet for approximately 1,200 customers across major US markets including Atlanta, Boston, Chicago, Los Angeles, New York, San Francisco, and Seattle.

    OneTeam is EQ's Core Foundation. It's what happens when individuals collaborate across team, function, and time zone. It's that innovative idea that starts to stick when we come together under one roof; it's the desire to be part of something bigger than ourselves, striving to find greater purpose. By sharing best practices across department and region, extending impact beyond work and into our communities, and integrating our foundational principles, we ultimately do better when we operate together.

    At EQ Office our culture is centered around OneTeam with the following principles

    • Kindness, Respect and Trust
    • Merit
    • Accountability
    • Integrity
    • Essential Transparency
    • Never be Complacent
    • Work Hard and Have Fun

    Job Summary

    Responsible for the operations and maintaining the day-to-day relationships with our customers. Provides administrative support to the property team to achieve operational excellence and to maximize value for assigned office property. This position is in-office 5 days a week with a shift of 8:00 am - 5:00 pm.

    Responsibilities

    Administrative

    • Responsible for managing the day-to-day administrative functions of the office.
    • Preparing and distributing correspondence through the utilization and maintenance of onsite resources.
    • Answers and screens incoming phone calls; providing assistance when possible and routing other calls to appropriate employees.
    • Creates and maintains various filing systems in an accurate and organized manner.
    • Sorts, organizes and distributes all mail and deliveries.
    • Responsible for distribution of monthly and quarterly reports.
    • Processing and coding invoices.
    • Orders and maintains and adequate supply of departmental office supplies.
    • Organizes departmental lunches and meetings.
    • Performs other duties as assigned, including ad hoc projects.

    Customer Service/Property Management

    • Respond to incoming customer work order requests.
    • Manage status of open work order requests, proficiency in EQ's on-line service request program.
    • Follow-up with customers to ensure satisfaction.
    • Report customer service-related issues to the appropriate property management staff as necessary.
    • Coordinate/prepare/distribute and respond to day-to-day customer communication.
    • Interact with customers to foster ongoing relationships utilizing CRM tools.
    • Direct other incoming calls to appropriate management or leasing personnel, take messages when necessary.

    Competencies

    • Pro-active, self-starter with the ability to work independently in a fast-paced environment
    • Ability to proactively solve problems as they arise
    • Exceptional organizational, multitasking, prioritization and project management skills
    • Adaptable and flexible
    • Detail oriented and strong organizational practices
    • Ability to collaborate well with internal and external customers; friendly and approachable
    • Effective and flexible communicator, team player, reliable and high level of curiosity
    • Professional demeanor
    • Embraces continuous change and opportunities when presented

    Base Salary Range: ($65,000-$75,000)

    Total Direct Compensation: This job is also eligible for discretionary bonus on an annual basis.

    Benefits: The Company provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays and paid time off (PTO).

    The additional total direct compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.

    EEO Statement

    Our company is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications, job requirements and business needs without regard to race, color, marital status, sex, sexual orientation, gender identity and/or expression, age, religion, disability, citizenship status, national origin, pregnancy, veteran status and or any other legally protected characteristics. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email

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