Jobs
>
San Francisco

    Customer Support Manager - San Francisco, United States - Seesaw

    Seesaw
    Seesaw San Francisco, United States

    3 weeks ago

    Default job background
    Description

    **Customer Support Manager**

    San Francisco, CA or Open to Remote in the US / Customer Experience / Full-time **Our Growth Mindset (The Mission):**

    Seesaw is a learning platform that brings educators, students and families together to deepen student learning. Teachers design and facilitate powerful learning experiences, students create, reflect, collaborate and make their learning visible, and families actively support and celebrate student learning. Seesaw is used by millions of K-12 students in over half the schools in the U.S.

    **The Curriculum (Your Role):** As a Customer Support Manager you will be responsible for leading a team of support agents to provide a delightful and timely experience for our customers. This is a great opportunity for someone looking to mentor and coach current team members, and improve processes to enhance the customer experience.

    **Your Classmates (The Team):** As a Manager of the Customer Support team you will lead a team of passionate individuals to support our customers. You will be working cross functionally with multiple customer facing stakeholders, as well as Product and Finance. You will act as a liaison to our Community & Training teams **Subject Matter (Your Responsibilities):**

    + Manage the daily operations of the Customer Support Team.

    + Coach and mentor the team, providing opportunities for learning, growth and feedback.

    + Ensure team achieves our goals around CSAT, SLA, and other key support metrics.

    + Identify areas of the product, systems, or team improvement to drive efficiency, reduce response time, and increase our customer satisfaction. Surface trends to leadership.

    **Prerequisites (The Requirements):**

    + 2+ years of experience managing a customer support team in either a B2B or B2C environment.

    + Experience with high volume customer support for a software product.

    + Proven ability to handle customer escalations to a satisfactory and timely resolution.

    + An analytical approach to solving problems, and an independent, get-it-done attitude.

    + Excellent verbal and written communication skills.

    + Strong empathy for our customers (school admins, teachers, and parents), and a desire to improve their customer experience.

    + We are well funded and have an experienced team. Work with the creators & leads of Google Calendar, Picasa, Maps, Facebook Platform, and Twitter.

    + We care about building a diverse and inclusive team to better advocate for the needs of our incredibly diverse K-12 users.

    + We prioritize work-life balance and actually walk the walk -- we care a lot about our work, but care more about our friends and family. We encourage everyone to work at a sustainable pace and have an unlimited vacation policy that people actually use.

    + We offer competitive compensation and comprehensive benefits including full medical, dental, and vision coverage, 401(k) with company match, paid parental leave, flexible vacation policy, free lunch, wellness stipend, and charitable donation match.

    Don't let the confidence gap get in the way of applying We'd love to hear from you.

    Seesaw provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religious creed, color, sex, sex stereotype, gender, gender identity/gender expression/transgender, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, or military or veteran status. In addition to federal law requirements, Seesaw complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

  • Amazon Development Center U.S., Inc.

    IT Support Manager, IT Services

    3 weeks ago

    Amazon Development Center U.S., Inc. San Francisco, United States Full time

    At Amazon, we strive to be Earth's most customer-centric company where we can find and discover anything we want to buy online. We hire the world's brightest minds, offering them an environment in which one can relentlessly improve the customer experience. Innovation and creativi ...

  • Akkodis

    Application Production Support Manager

    2 weeks ago

    Akkodis San Francisco, United States

    We are seeking an Application Production Support Manager to join our client for a contract-to-hire opportunity. The Application Production Support Manager will be responsible for overseeing the efficient &effective operation of application systems, ensuring maximum uptime and per ...

  • Retool

    Support Engineering Manager

    3 weeks ago

    Retool San Francisco, United States

    ABOUT RETOOL: · Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and prov ...

  • Figma

    Manager, Product Support

    1 week ago

    Figma San Francisco, United States

    As a member of our Product Support Team, you will have the exciting opportunity to be our first dedicated weekend support manager. Engaging with our customers requires critical thinking, an investigative approach and impeccable communication skills. In this role, you will focus o ...

  • Morgan Lewis

    Administrative Support Manager

    2 days ago

    Morgan Lewis San Francisco, United States

    Morgan, Lewis & Bockius LLP, one of the world's leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, has an opening for an Administrative Support Manager, reporting to the Regional Direct ...

  • Mygwork - Lgbtq+ Business Community

    IT Support Manager, IT Services

    5 days ago

    Mygwork - Lgbtq+ Business Community San Francisco, United States

    At Amazon, we strive to be Earth's most customer-centric company where we can find and discover anything we want to buy online. We hire the world's brightest minds, offering them an environment in which one can relentlessly improve the customer experience. Innovation and creativi ...

  • Hire Aiva

    Customer Support Manager

    3 weeks ago

    Hire Aiva San Francisco, United States

    **Customer Support Manager** · San Francisco We are looking for a rockstar Customer Support Manager to join our rocket ship and help take our support operation to the next level · As a Customer Support Manager at Aiva, you will be the front line of our business and support the ...

  • Hire Aiva

    Customer Support Manager

    2 weeks ago

    Hire Aiva San Francisco, United States

    **Customer Support Manager** · San Francisco · We are looking for a rockstar Customer Support Manager to join our rocket ship and help take our support operation to the next level · As a Customer Support Manager at Aiva, you will be the front line of our business and support the ...

  • NetDocuments

    Customer Support Manager

    3 weeks ago

    NetDocuments West Valley City, United States

    **Customer Support Manager** · Support : Customer Support · Anywhere, Utah · Department · **Support : Customer Support** · Minimum Experience · **Mid-level** · Founded in 1999, with more than 3,400 enterprise customers worldwide, NetDocuments is dedicated to helping indivi ...

  • First Place for Youth

    Manager, Field Support

    1 week ago

    First Place for Youth San Francisco, CA, United States Full time

    First Place For Youth-Join Our Team Video Are you dedicated to empowering and supporting youth, regardless of their background? We're searching for passionate individuals to make a positive impact on the lives of foster youth. Become an integral part of their transformative journ ...

  • Y Combinator

    Customer Support Manager

    3 weeks ago

    Y Combinator San Francisco, United States

    **Customer Support Manager (Technical)** · **Location** 1516 Folsom St. Unit C San Francisco, CA 94103 / Remote **Job Type** Full-time **Experience** 3+ years Connect directly with founders of the best YC-funded startups. Maokai Lin CTO **** · Digitize parking · **About the ro ...

  • GoodTime

    Customer Support Manager

    3 weeks ago

    GoodTime West Valley City, United States

    About GoodTime · Every meeting should move you closer to achieving a clear outcomewhether it's bringing an idea to life, hiring the best candidate, or closing a sale. GoodTime brings the right people together to make it happen. Over 300 leading companies like Spotify, Slack, Pin ...

  • Workday

    Manager, Customer Support for Spend Management

    3 weeks ago

    Workday West Valley City, United States

    Your work days are brighter here. · At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us ...

  • Canix

    Product Support Team Manager

    5 days ago

    Canix San Francisco, United States

    The Product Support Team Manager role at Canix is a pivotal position within our organization, offering a unique opportunity to lead and shape our support function in a fully remote environment. Support is different at Canix than most organizations; while we don't have a high volu ...

  • Cirrus Group Consulting

    Production-Application Support Manager

    1 week ago

    Cirrus Group Consulting San Francisco, United States

    Do you want to work for a company that wants you to be successful? If you are successful, then we are We want you to have the best work-life balance. Join our client's company and you should expect generous and flexible time off, competitive compensation & benefits, and a great w ...

  • Ambi Robotics

    Technical Customer Support Manager

    2 weeks ago

    Ambi Robotics San Francisco, United States

    **Technical Customer Support Manager** · San Francisco / Customer Support / Full Time · We are a growing team of dynamic, tech-enthusiasts, and compassionate professionals, who are on a mission to deploy AI-powered robotic solutions that make supply chain operations more human-f ...

  • Faces SF

    Family Support Care Manager

    1 week ago

    Faces SF San Francisco, United States

    Job Description · Job DescriptionOrganization Overview · Family & Child Empowerment Services (FACES) SF provides families who live and work in San · Francisco with high-quality early childhood education and enrichment; job support, training, · and placement; and comprehensive fam ...

  • IHG

    Manager - Hotel Performance Support

    4 days ago

    IHG San Francisco, United States

    **Manager - Hotel Performance Support** · **Hotel Brand:** · **Location:** United States, California, San Francisco · **Job number:** R193308 · **Share:** · Bringing True Hospitality to the world. · We want to welcome you to a world of bringing True Hospitality to everyone. ...

  • Contemporary Staffing Solutions

    Firm Administrative Support Manager

    1 week ago

    Contemporary Staffing Solutions San Francisco, United States

    Job Description · Job DescriptionSeeking a dynamic Administrative Manager to join our client in San Francisco, CA This role is critical in providing exceptional client-service focused support to our lawyers, clients, and legal personnel. The Administrative Manager will oversee th ...

  • Tenderloin Housing Clinic

    Supportive Housing Property Manager

    5 days ago

    Tenderloin Housing Clinic San Francisco, United States

    ESSENTIAL FUNCTIONS · Leadership and Management Hire, train, direct, supervise, develop, evaluate, and performance manage the daily activities of staff in accordance with THC policies and directives. · Conduct regularly scheduled meetings, supervisions, and trainings to motiva ...