- Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Handle customer complaints as necessary
- Connect with the housekeeping department to ensure guest accommodations are ready
- Working knowledge of Microsoft Office and reservation management systems
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- High school graduate, GED recipient, or equivalent
- Comfortable taking telephone calls and mitigating stressful situations
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
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Front Desk Agent
1 day ago
Holiday Inn Torrance, United States**Role Purpose** · The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free exper ...
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Weekend Front Desk Agent
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Best Western Plus Avita Suites Torrance, United StatesA hotel front desk agent represents the first point of contact with guests and handles all stages of a guest's stay. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. During check-in ...
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Front Desk Agent
1 hour ago
Sunset Tower Hotel West Hollywood, United States**Position Purpose** · Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay. The Front Desk Agent normally works a regular front desk shift but may be asked and assigned another shift du ...
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Front Desk Agent
1 day ago
Marriott International, Inc Marina del Rey, United States**Additional Information** Pay: $29.15/hour · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Ritz-Carlton Marina del Rey, 4375 Admiralty Way, Marina Del Rey, California, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remote ...
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Lead Front Desk Agent
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Ac Hotel Beverly Hills Los Angeles, United States**POSITION PURPOSE** · The Lead Front Desk Agent creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful, and exceptional service, while maintaining a clean, comfortable, and inviting environment. · **ESSENTIAL RESPONSIBIL ...
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Front Desk Agent
1 hour ago
Quality Inn and Suites Anaheim, United States**Quality Inn and Suites** is looking for friendly, outgoing, and motivated individuals to join our Front Desk team at **Anaheim, CA**. · **Responsibilities**: · - Greeting and checking in guests · - Answering phones · - Scheduling appointments · - Checking guests in and out to t ...
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Front Desk Agent
2 days ago
Marriott Burr Ridge Willowbrook, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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Front Desk Agent
1 hour ago
Oh So Original, Inc. Burbank, United StatesCheck-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. · **Duties and Responsibilities**: · - Practice OSHA (Occupational Safety and Health Administration) standards and comply with all company safety policie ...
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Front Desk Agent
2 days ago
Campbellsville University Encino, United StatesMaintaining a physical presence at the LAEC front desk · - Validate parking for Students, Clients, Therapists, and Employees · Organize and schedule appointments, maintain department/unit/personnel calendars · - Collecting fee payments from clients, in person, via telephone, or t ...
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Front Desk Agent/receptionist
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Airport View Dental Group Los Angeles, United StatesOverview: · We are seeking a highly organized and detail-oriented Front office to join our team. As the Front office, you will be responsible for checking patients in and out. Ensuring smooth workflow and efficient processes. This is a key role that requires excellent organizatio ...
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Front Desk Agent Silver Lake Pool
2 days ago
Palisociety Los Angeles, United States**FRONT DESK AGENT | SILVER LAKE POOL & INN** · **POSITION PROFILE**: · We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a ...
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Front Desk Agent
16 hours ago
Marriott Hotels & Resorts Hawthorne, United StatesOur jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guest Front Desk, Agent, Guest Exper ...
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front desk agent
3 days ago
Marriott Hawthorne, CA, United States**Additional Information** Pay: $21.80/Hour, Full Time · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** TownePlace Suites Los Angeles LAX/Manhattan Beach, 14400 Aviation Boulevard, Hawthorne, California, United States · **Schedule** Full-Time ...
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Front Desk Agent/guest Services
2 days ago
Holiday Inn Express and Suites Santa Ana, United States**JOB DESCRIPTION** · A Guest Service Representative is the first point of contact for our guests. They maintain all stages of the guest's stay by working with all hotel personnel to ensure a quality customer service experience. Responsibilities include registering guests, assign ...
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Front Desk Agent
1 week ago
Marriott Hawthorne, United StatesMarriott Hotels Aviation Boulevard [Guest Service / Customer Service] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound Marriott gets to know thousands of people every day, but they want to know you. They are ...
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Front Desk Agent
4 days ago
Marriott International Inc Hawthorne, United StatesAdditional Information Pay: $21.80/Hour, Full Time · Job Number · Job Category Rooms & Guest Services Operations · Location TownePlace Suites Los Angeles LAX/Manhattan Beach, 14400 Aviation Boulevard, Hawthorne, California, United States VIEW ON MAP · Schedule Full-Time · Lo ...
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Front Desk Agent Palihouse Santa Monica
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Palisociety Santa Monica, United States**FRONT DESK AGENT | PALIHOUSE SANTA MONICA** · **POSITION PROFILE**: · We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a ...
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Front Desk Agent
2 weeks ago
TownePlace Suites Los Angeles LAX/Manhattan Beach Hawthorne, United States Full timeAdditional Information Pay: $21.80/Hour, Full Time · Job Number · Job Category Rooms & Guest Services Operations · Location TownePlace Suites Los Angeles LAX/Manhattan Beach, 14400 Aviation Boulevard, Hawthorne, California, United States VIEW ON MAP · Schedule Full-Time · Locate ...
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Front Desk Agent
23 hours ago
IHG Torrance, United StatesRole Purpose · The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experienc ...
Hotel Front Desk Agent - Willowbrook, United States - Crowne Plaza Burr Ridge
1 day ago
Description
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.
Responsibilities
Bookkeeping:
keep accurate records of all hotel guest account information
Qualifications