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    Operations Coordinator - Chicago, United States - Richemont

    Richemont
    Richemont Chicago, United States

    4 weeks ago

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    Description
    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

    Our objective is to create the most exceptional client experience with the most productive environment and team.

    Doing so with consistency across the network - giving our clients a unified experience throughout North America while enhancing our client development opportunities.

    To do so, we operate in an appointment recommended model, allowing us to provide clients with the best possible boutique experience, including personalized product curation, attention, and services for their creation.


    Job Mission

    The Operations Coordinator contributes to the overall commercial success of the boutique by upholding Maison compliance and achieving operational excellence.

    In a highly dynamic and collaborative environment, the Operations Coordinator is responsible for managing all aspects of the day-to-day processes, including key administrative support for transactional activities, financial compliance, logistics, inventory control, and effectively supports the implementation of policies and procedures.


    Key Responsibilities

    Operational excellence / compliance
    Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team
    Coordinate efficient opening and closing procedures
    Ensure proper movement of product in/out of boutique including, but not limited to shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
    Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures particularly for high value creations
    Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately
    Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience

    Coordinate inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory

    Uphold Cartier standards within the boutique environment, including but not limited to maintenance, third party vendors, tools and technology, equipment, etc.

    Partner with client-facing teams to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; manage the order process and support Lean/5S strategies for optimal storage organization
    Assist with care service responsibilities as needed (e.g., the client repair flow, execution of reports, and monthly inventory/reconciliation)
    Support overall success of boutique audits; partner with management to implement and execute action plans
    Participate in daily set up and break down of boutique for opening/closing as needed
    Exhibit strong communication and problem-solving skills by partnering effectively with boutique management and peers
    Assist with special projects as needed
    Consistently reach and aim to exceed all KPIs

    Maison / industry knowledge
    Develop fundamental brand knowledge to convey Cartier heritage and values
    Remain current on all industry news, local/global competition, and connection to community
    Share and collaborate with region and network peers on operational best practices

    Teamwork
    Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
    Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone
    Elevate the level of operational excellence and ensure all day-to-day processes are effective and efficient (e.g., boutique organization, workflow, etc.); collaborate with management to provide ideas and solutions to client-facing teams
    Be open and willing to take on transversal duties to support the broader team beyond the scope of everyday responsibilities
    Demonstrate Cartier competencies and behaviors; foster transparency with colleagues and management by sharing feedback and information
    Embrace and integrate diverse perspectives
    Be an active member of the network Operations co

    Qualifications

    Education
    Associate's or Bachelor's degree preferred
    Additional language skills are a plus

    Industry experience
    Previous operations experience in luxury retail, service or hospitality industry is a plus

    Technical skills / abilities
    Excellent computer skills and use of technology
    MS Office experience required; SAP knowledge preferred
    Additional language skills are a plus

    Personal skills
    Must be available to work retail hours (including weekends) and travel for trainings as needed
    Ability to work in a fast-paced, evolving environment
    Excellent analytical, organizational, and interpersonal communication skills are required
    Strong understanding of client service needs and priorities (internal and external)
    Frequent moving of packages and product
    Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
    Collaborative approach with ability to foster a united work environment with a "can do" attitude
    Intellectual curiosity and passion for learning

    *This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

    Learn more about life at Cartier

    Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

    jewellery, watches and writing instruments. Cartier joined the Group in 1988.

    Learn more about the Group Richemont
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