Line controller wanted for a service center" - Stewartsville, NJ, United States - Crimson Technologies

Crimson Technologies
Crimson Technologies
Verified Company
Stewartsville, NJ, United States

3 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

Our client is one of the major call center operators and is looking for a talented individual to manage the day-to-day operations as a Line Controller (m/f/d) in Stewartsville, NJ.


Your responsibilities will include:


  • Resource planning based on forecasts
  • Monitoring and interpretation of realtime metrics
  • Performance control (planning and goal achievement)
  • Development of trends based on historical data
  • Further development of the metric system
  • Implementation of suitable improvement potentials from the inhouse suggestion system

These qualities will make you stand out:

  • Strong analytical skills
  • Previous experience in a call center environment
  • Structured approach (e.g. experience with KVP, Six Sigma, etc.)
  • Persuasiveness and implementation strength
  • Enjoyment of complex issues
We look forward to getting to know you
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