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Asheville

    Night Audit - Asheville, United States - Earth Fare

    Earth Fare
    Earth Fare Asheville, United States

    3 weeks ago

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    Description
    Job Details

    Level
    Entry

    Job Location
    Four Points By Sheraton Asheville Downtown - Asheville, NC

    Position Type
    Full-Time/Part-Time

    Education Level
    None

    Job Shift
    Swing

    Job Category
    Hospitality - Hotel

    Description

    The Night Auditor will ensure a comfortable, caring, and consistent stay by providing guests with a warm welcome. Provide efficient and effective front desk service in accordance with brand standards.

    Responsibilities and Duties
    • Ensure a delightful, seamless arrival and departure for our guests.
    • Greets guest and processes hotel registration and other transactions.
    • Keeps current on hotel accommodations, services and local attractions.
    • Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.
    • Works with other departments as appropriate to arrange for services requested by the guest.
    • Stays current with developments in the hotel by reviewing and updating the communication log.
    • Prepares end of shift summaries and communications for management and other shifts.
    • Makes reservations in accordance with hotel's yield management practices.
    • Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards.
    • May be responsible for answering and fielding all calls to the hotel, both internal and external.
    • Identifies and records special billing instructions and notifies Accounting.
    • Obtains appropriate approvals and signatures for guest transactions.
    • Follows hotel policy on cash banks.
    • Maintains confidentiality of guest information.
    • Responsible for night audit process and all required reporting.
    Qualifications
    • Hotel Front Desk experience a plus.
    • Ability to work evenings, holidays and weekends.
    • Excellent communication skills: Ability to communicate effectively with guests and associates.
    • Computer literate
    • High School graduate or GED equivalent
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