- Embodies the Torus Guiding Principle of delivering Speed + Quality Equally.
- Prioritize timely, friendly, and efficient customer service to uphold high Net Promoter Scores and Customer Satisfaction.
- Efficiently and promptly distribute work orders and/or job assignments from customers to technicians.
- Ensure the technicians are paired with work orders that match their skill level.
- Maintain constant communication with Field Operations about the status of each job and validate Field Technicians have the necessary documentation to complete jobs in field.
- Track, and monitor productivity and efficiency by ensuring technicians stay on pace for work distributed.
- Work with Managers and Technicians to ensure work orders are completed in a timely manner
- Plan incoming appointments, manage accurately the workload based on planned capacity.
- Assist with resolving any issues or challenges that arise during completion of the work, communicate effectively with the required parties to find solutions.
- Be a liaison between Field Technicians and department management.
- Inform all stakeholders of schedule changes or necessary adjustments as they occur.
- Other duties as assigned.
- High School Diploma or GED and 3+ years experience in a dispatching or similar role or a combination of education and experience.
- Basic technical knowledge of dispatching methods used by the Emergency Medical Services industry a plus.
- Ability to clearly communicate with others, to assimilate and understand information, in a manner consistent with the essential job functions.
- Remains flexible and responsive to changing conditions.
- Exhibits patience, empathy, attention to detail, and a passion for problem-solving.
- Organizational and time management skills with a strong ability to multitask.
- Able to manage deadlines and make informed decisions quickly.
- Great attitude with a high-energy personality, excellent customer service skills, and able to thrive in a fast-paced environment.
- Strong written and verbal communication skills with an ability to translate customer needs.
- Demonstrated ability to succeed in a team environment.
- Strong computer skills.
- Ability to work night shift if required.
- Constantly operates a computer and other peripheral office equipment such as a printer or mouse.
- Must report to work with the ability to use full and unimpaired skills and judgment to safely execute your job.
- Ability to communicate information so others can understand. Must be able to exchange accurate information in these situations.
- Customer obsessed
- Friendly, patient and willing to go the extra mile
- Self motivated and determined to create a positive customer experience
- Motivated with a willingness to jump in and solve problems
- Comfortable working in a startup environment
- Aligned to Torus' mission: Empower individuals and communities to become their own renewable energy provider.
- Employee Rewards Package including equity
- 401(k) Retirement Savings Plan
- Health Benefits Package: Choice between traditional PPO or HSA eligible medical plans; Dental insurance; and Vision insurance
- Human-centered Paid Time Off including 10-days accrued PTO; 10-days paid company holidays; Waiting period-free 100% paid parental leave.
- Torus paid Life and AD&D Insurance with option to purchase additional coverage
- Voluntary Short- and Long-Term Disability Insurance
- Peer Recognition Program
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Dispatcher (Hybrid Remote - Utah Based) - Utah County, United States - Torus, Inc.
Description
Job Description
Job DescriptionJob Details Location: Hybrid Remote (Based in Utah)Schedule + FLSA: Full Time + HourlyReports to: Head of Customer & Partner SuccessAbout TorusAt Torus, our mission is to empower individuals and communities to become their own renewable energy provider. Torus accelerates the transition from fossil fuel to hybrid to fully electrified homes by decentralizing power and makes it easier to live a renewables life by orchestrating and automating power use during renewable energy cycles.
As an employee of Torus, you will be proud of the work that you do, innovating new technology solutions to help save our planet. You will work in a supportive culture with other incredibly talented and intelligent people, creating new product offerings in the renewables industry. You will have growth opportunities as we have a culture that supports your personal and professional development.
About the RoleAs a Dispatcher you will be responsible for coordinating and routing of Torus Field Operations and fleet. This work will be in relation to activities in the installation process, post-install service work, and the Torus Continuous Detection & Response program. You are also in charge of preparing the work schedules and monitoring the work in progress in the field. The ideal candidate will have the ability to work alongside the field team members and manage all schedules. They would have excellent interpersonal and communication skills and have a natural ability to bring people together. If you can think quickly on your feet and love to solve operational problems, then we want you on the team. This role will require a dynamic and resourceful individual who will foster cross functional interaction and seamless and efficient dispatch of the Torus fleet as needed.
Responsibilities
Experience You'll Need
*All candidates are subject to a background check.
Working ConditionsThis position is a hybrid remote role. You will conduct your work from your home office or Torus location.
Physical Requirements
Who You Are
Our Perks & Benefits
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