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Service Consultant
1 week ago
Hyundai Motor America Baltimore, United StatesJob Description: · As a service consultant, you will be responsible for: · Initiating automotive services and repairs by ascertaining vehicle performance problems and service requests · Verifying warranty and service contract coverage · Developing estimates · Writing repair ...
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Service Consultant
1 week ago
Hyundai Motor America Baltimore, United StatesAs a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer re ...
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Nutrition Service with Consultation
1 week ago
beBee Handyman Smithland, KY, United States FreelanceI am in need of a Nutritionist service with the following characteristics in Smithland, KY:What is the age of the patient? · 31-40 years old · On average, how many homemade meals do you eat per week? · Some (3-7 meals per week) · What is the main goal in seeking a nutritionist? · ...
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beBee Handyman Wheatcroft, KY, United States FreelanceI am in need of a Nutritionist service with the following characteristics in Wheatcroft, KY:What is the age of the patient? · 41-50 years old · On average, how many homemade meals do you eat per week? · Some (3-7 meals per week) · What is the main goal in seeking a nutritionist? ...
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beBee Handyman Farmers, KY, United States FreelanceI am in need of a Nutritionist service with the following characteristics in Farmers, KY:What is the age of the patient? · Between 51 and 60 years old · On average, how many homemade meals do you eat per week? · The majority of my meals are homemade · What is the main goal in see ...
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Lendmark Financial Services Catonsville, United StatesThe Loan Consultant II provides exceptional customer experience while providing personal loan solutions. This position focuses on building a customer base through sales, loan extension and merchant referrals. Role success will be based on creation of customer experience, generati ...
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Customer Service Consultant
1 week ago
Caliber Collision Centers Baltimore, United StatesService Center · Nottingham · JOB SUMMARY · Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and i ...
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Services Account Management Consultant
17 hours ago
Dell Annapolis, United States Full timeFederal Services Account Management Consultant · Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It's a hugely varied field of work. Proc ...
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Sales Consultant Customer Service
3 weeks ago
BlueWave Solutions Stevensville, MD, United States Freelance**Sales Consultant Customer Service (m/f/d) Open to Career Changers** · **Responsibilities**: · - Continuous development of sales and marketing strategies · - Support and consultation of existing customers · - Creation of customer offers and sales of premium products · **Profile* ...
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Remote Scouter, Inc. Baltimore, United StatesCompany Description · Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to con ...
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Human Resources Business Partner
1 week ago
University of Maryland Medical System Baltimore, United States**Company Description** · Renowned as the academic flagship of the University of Maryland Medical System, our Magnet-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere ...
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Mental Health Services Clinician
1 week ago
Johns Hopkins University Baltimore, United StatesStudent Health and Well-Being (SHWB) Mental Health Services at Johns Hopkins University seeks an energetic, organized, and motivated **_Mental Health Services Clinician_** to work in a dynamic and fast-paced environment focused on delivering innovative mental healthcare and suppo ...
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Mobile Device Helpdesk Specialist
1 week ago
DK Consulting, LLC Baltimore, United States**Position**: Mobile Device Helpdesk Specialist · **Client**: Maryland Transit Administration · **Location**: 6 Saint Paul Street, Baltimore, MD 21202 · **Duration**: Until February 2026 · **Interview mode**: Virtual · **DK Consulting Overview**: Founded in May 2003, DK Consultin ...
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Population Health Nurse Care Manager
2 days ago
Kolmac Integrated Behavioral Health / Concerted Care Group (CCG) Baltimore, United StatesOverview: · The Population Health Nurse Care Manager at Kolmac Integrated Behavioral Health and all its subsidiaries ("Kolmac" or the "Company") under general supervision oversees the implementation of the CCG Population Health. This position is accountable for designing and main ...
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Lead Project Coordinator
5 days ago
Williams Consulting LLC Baltimore, United StatesWilliams Consulting, LLC (WCLLC) is in search of a Lead Project Coordinator with federal government contracting experience, to join our growing team **onsite** at our Catonsville, Maryland office. The core business hours are Monday-Friday 8:30 am-5:00 pm. · Williams Consulting, L ...
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Lab Technician
1 week ago
Actalent Baltimore, United States Full timeDescription: · The lab technician will be responsible for conducting standard microbiological testing like E.coli and Salmonella testing, as well as preparing and autoclaving the media. The lab tech will also be responsible for conducting waste water testing like titrations and p ...
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Superintendent
5 days ago
Matos Builders LLC Baltimore, United StatesWe are willing to pay top dollar for top talent. Your work/life balance is as important to us as it is to you · Job description · Provide on-site coordination for all phases of construction projects, including coordinating subcontractors, material and equipment, ensuring that spe ...
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Project Manager Ii
2 hours ago
Booth Management Consulting Baltimore, United StatesBooth Management Consulting, LLC (BMC) is a diverse CPA firm providing accounting, auditing, and management consulting services to public and private clients nationwide. With an employee-friendly company environment that emphasizes quality of life, initiative, creativity, strong ...
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Absence Plan Consultant
2 hours ago
Sun Life Baltimore, United StatesYou are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...
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Animal Care Technician
1 week ago
Actalent Baltimore, United States Full timeDescription: · Animal Care Tech · -Operate mechanical cage washing equipment, autoclaves and other sanitizing equipment. · -Place processed bedding, feed and other related items into assembled, sanitized cages. · -Maintain detailed records of maintenance schedules, detergent and ...
Sr. Principal/Lead Professional Services Consultant - Baltimore, MD, United States - Genesys Cloud Services, Inc.
Description
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees.
Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.
As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
Join the team and create the future of customer experience together.The position is integral to the on-going technical solution deployment and technical application support of professional services (PS) capabilities.
Demonstrates product expertise in most Genesys Cloud productsProvides top quality service engagements for large or strategic customers or other accounts serving as the lead technical architect, advisor and/or engineer.
Follows PS implementation standardsAssesses complex project situations to make appropriate recommendations to both Genesys and the customer
Initiates and suggests process improvements to Project Managers and other Management to increase efficiencies for delivery of Genesys Cloud solutions
The Implementation Engineer is responsible for delivering Genesys Cloud solutions for customers or Partners. Solution Deployment (85%)
Works in close concert with Project Manager in successfully delivering projects.
Delivers technical implementation activities from post-sale to support transition for PS engagements as required for key customers and to load balance with the rest of the team
Follows PSO implementation standards
Execution of project plan tasks associated with engagements
Regular communication of project status
Provides onsite/remote support for customer escalations as needed
Maintains on average of 70% utilization for billable projects
Assists the Support group in performing service call/maintenance activities as required
Provide technical training to internal or external resources as needed
Maintains accurate and timely submission of timesheets, expense reports, and project-related forms
Maintains regular internal communications with project team, team lead, and manager.
Training (10%)
~ Continues to stay abreast of technology through internal training, lab development, and industry standard training/certifications
Bachelor's degree in a Telecommunication/Computer Engineering, Computer Science, Computer Technology, related technical discipline, or equivalent professional technical experience
~ Knowledge on Amazon Web Services (AWS)
~ Development experience build apps and integration leveraging APIs, JSON, and JavaScript
~Experience with applications leveraging APIs, JSON, and/or JavaScript
~ Software:
Wireshark, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
IP Telephony & Hardware:
Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)
Cisco/Juniper/other network routing and switching devices is an added advantage.
Capable of working on or leading a team through a fast paced and complex project.
Excellent verbal and written business communication skills, including escalation management and information presentation.
Knowledge of customer service processes.
Knowledge of Cloud change control processes.
Effective time management and maintains flexibility
Uses computer frequently
Occasionally travels to customer and business meeting sites, including international locations (on average 25% travel)
#LI-REMOTE
This role might also be eligible for a commission or performance-based bonus opportunities.
$Medical, Dental, and Vision Insurance.
~ Flexible work schedules and work from home opportunities
~ Development and career growth opportunities
~ Open Time Off in addition to 10 paid holidays
~Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.
This form is designed to assist job seekers who seek reasonable accommodation for the application process.
Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.#
Sr. Principal/Lead Professional Services Consultant professionals in Baltimore
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Malcolm Bates
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Ashutosh Joshi
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