- High School diploma or equivalent required; College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and/or short correspondence and memos
- Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
- An operational knowledge of Microsoft Office suite
- Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
- Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
- Ability to participate in the creation of an enjoyable work environment
- Approach all encounters with guests and associates in a friendly service oriented manner.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
- Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
- Handle requests for information mail and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service facilities and hours of operation.
- Answer inquiries from guests regarding restaurants transportation entertainment etc.
- Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
- Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when communicating with other associates.
- As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
- Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
- Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
- Now offeringDaily Pay Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
-
Front Desk Agent
2 weeks ago
Auro Hotels Fort Myers, United States** Front Desk Agent** · **Job Category****:** Front Office **Requisition Number****:** FRONT02709 Showing 1 location **Job Details** · **Description** · **Residence Inn by Marriott Sanibel/Ft Myers is seeking a dynamic Front Desk Agent/Relief Night Audit for their busy hotel C ...
-
Front Desk Agent
1 week ago
First Service Corporation Fort Myers, United StatesDemonstrates excellent customer service, communication and time management skills. Monitors Emergency Response System. Greets and directs Residents, guests and invitees. Monitors and controls Electronic Security Control Systems. Responds to emergency Front Desk, Agent, Hotel, Pro ...
-
Front Desk Agent
1 week ago
Hampton Inn Downtown Fort Myers Fort Myers, United StatesJob Overview: · We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you ...
-
Front Desk Agent
1 week ago
QUALITY SUITES Fort Myers, United States65 Room hotel looking for a Part-time Front Desk Agent for 7am to 3pm with the option of more hours covering 3pm-11pm shifts occasionally. · Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and set ...
-
Front Desk Agent
1 month ago
Sanibel Harbour Marriott Resort and Spa Fort Myers, United States Full timeSanibel Harbour Marriott Resort and Spa is looking for a full-time Front Desk Agent. · What you will be doing:Process all guest check-ins by confirming reservations, assigning room(s), and issuing and activating room key(s). · Process all payment types such as room charges, cash, ...
-
Front Desk Agent
5 days ago
Sanibel Harbour Marriott Resort and Spa Fort Myers, United StatesSanibel Harbour Marriott Resort and Spa is looking for a full-time Front Desk Agent. · **What you will be doing**: · - Process all guest check-ins by confirming reservations, assigning room(s), and issuing and activating room key(s). · - Process all payment types such as room cha ...
-
Front Desk Agent-towneplace Suites
2 days ago
General Hotels Corporation Fort Myers, United States**DAILY PAY, TIPS, INSURANCE AFTER 30 DAYS, PAID TIME OFF, HOTEL DISCOUNTS** · The Front Desk Agent is a member of the Front Office team. Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and frien ...
-
Front Desk Agent
3 weeks ago
Hilton Estero, United States Part timeA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. · **What will I be doing?** · As a Guest Services Agent, you would be ...
-
Sales Coordinator/front Desk Agent
2 weeks ago
Dogtopia Fort Myers, United StatesDogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our sales effort. This is a role for someone with a proven ability to create and manage multiple lead generation effor ...
-
Front Desk Agent
6 days ago
HV Global Group, Inc. Bonita Springs, United StatesHourly Rate: $17.00 · JOB SUMMARY · Shift: 1st/2nd; must be available to work weekends and holidays. · Pay: $17.00/Hour · Requirement: Valid Drivers License with a good driving record · Do you pride yourself on your customer service skills and ability to personalize interact ...
-
Front Desk Agent
1 week ago
HV Global Group, Inc. Bonita Springs, United StatesHourly Rate: $17.00 · JOB SUMMARY · Shift: 1st/2nd; must be available to work weekends and holidays. · Pay: $17.00/Hour · Requirement: Valid Driver's License with a good driving record · Do you pride yourself on your customer service skills and ability to personalize interac ...
-
Hotel Front Desk Agent
2 weeks ago
Hampton Inn & Suites Fort Myers Estero Estero, United StatesDo you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need fo ...
-
Hotel Front Desk Agent
2 weeks ago
Hampton Inn & Suites Fort Myers Estero Estero, United States· Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need ...
-
Hotel Front Desk Agent
6 days ago
Hampton Inn & Suites Fort Myers Estero Estero, United StatesDo you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need fo ...
-
Hotel Front Desk Agent
2 days ago
Hampton Inn & Suites Fort Myers Estero Estero, United StatesJob Description · Job DescriptionDo you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team You'll welcome guests, manage their account information, and ensure ...
-
Front Desk Agent- Seaglass Condominium
5 days ago
Guest Services, Inc. Bonita Springs, United StatesGREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM · Front Desk Agent- $25.00/hour · Guest Services, Inc. is looking for a full-time Front Desk Agent to join our beautiful luxury community located in Naples, FL. Candidates must be able to work Saturday through Wednesday. · Pa ...
-
Front Desk Agent
1 week ago
Marriott Vacations Worldwide Bonita Springs, United StatesJOB SUMMARY Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment?If so, the Front Office at Hyatt Residence Club might be the ...
-
Hotel Front Desk Agent
2 weeks ago
Sanibel Island Beach Resort Sanibel, United States**Sanibel Causeway Toll Paid for All Shifts.** · **We offer our Hotel Front Desk team a positive, team-oriented work environment with benefits that include Sanibel Causeway Toll Paid for All Shifts, hotel room discounts, free parking, and employee shift meal.** · A beloved boutiq ...
-
Hotel Front Desk Attendant
3 weeks ago
Days Inn & Suites Fort Myers Near JetBlue Park Fort Myers, United StatesWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills an ...
-
Night Auditor
1 week ago
Sanibel Harbour Marriott Resort and Spa Fort Myers, United States Full timeSanibel Harbour Marriott Resort and Spa is looking for a full-time Night Auditor. · What you will be doing:Approach all encounters with guests and employees in a friendly, service-oriented manner. · Maintain regular attendance in compliance with company standards, as required by ...
Front Desk Agent - Fort Myers, United States - Aimbridge Hospitality
Description
Job Summary
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Responsibilities
QUALIFICATIONS:
RESPONSIBILITIES:
Property Details
The Holiday Inn Express Hotel & Suites Ft Myers East - The Forum is one of the most popular hotels in the in Fort Myers area. The hotel's location gives travelers easy access to I-75, Southwest Florida Regional Airport (RSW) and local businesses and attractions. Lodging here puts guests minutes from various attractions Manatee Park, beautiful Sanibel & Captiva Islands, and Ft Myers Beach. Our hotel is located at The Forum, a shopping and entertainment destination that is near Miromar Outlet Mall and Bass Pro Outdoor World. From watching spring training for the Red Sox and Twins to touring the historic Edison and Ford Winter Estates numerous attractions await you in Fort Myers, FL. Business travelers will enjoy being near Ft Myers' business district, Lee Civic Center, Harborside Event Center, Florida Gulf Coast University, Chico's World Headquarters, Gulf Coast Medical Center, and other businesses in downtown Fort Myers.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Apply for this position (https://careers-)
Need help finding the right job?
We can recommend jobs specifically for you
EEO Statement
Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
PropertyHoliday Inn Express Fort Myers East
Posted Date8 hours ago(5/21/2024 11:01 AM)
ID
LocationUS-FL-Fort Myers
CategoryFront Office/Guest Services
TypeRegular
StatusPart-Time