- Manages all aspects of a guest's account in all states for Sports Betting, and iGaming where applicable.
- Understands the best communication preferences for each player, (phone, email, or text) and uses all available technology to manage the relationship.
- Fully knowledgeable of all happenings on property and in-market for cross-sell opportunities.
- Demonstrates mastery of all existing products/services and/or progress on new initiatives, bonus programs and system changes.
- Constantly strives to delight our guests by exceeding expectations through enthusiastic and personalized service.
- Hosts guests at social events, sporting venues, and special promotions as applicable.
- Ensures all concerns are addressed in a timely manner communicating with internal and external partners.
- Handles difficult situations in a calm and professional manner, seeking to de-escalate the situation and ensure customer satisfaction.
- Demonstrates a willingness to teach, mentor, train and share information with colleagues.
- Uses available technology and resources, including Textline, Teams, Slack, RingCentral, Salesforce, emails, and cell phones, to ensure all guests are receiving VIP treatment inside and outside of standard business hours.
- Coordinates with internal and external business stakeholders including, but not limited to Player Support, Caesars Rewards team, VIP Leaders, Marketing Technology/IT managers, software platform vendors, and analytics team members, to advance VIP efforts.
- Communicates successes and challenges on a regular and on-going basis to direct supervisor and works with Leadership to improve.
- Strategy & Innovation
- Brainstorms and helps create new VIP promotions and initiatives to enhance the value VIP program producing measurable financial results from VIP guest-base.
- Responds to daily reporting identifying movement in coded population including incliners, decliners, defectors, and funding changes with personal outreach and VIP offers.
- Identifies ways to increase efficiencies and improve upon products and services.
- Has the ability to multitask and prioritize in a fast-paced environment.
- Integrity & Compliance
- Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
- Coordinates with Compliance, Responsible Gaming and other Risk Management team members as needed on guest claims and disputes to resolve conflicts.
- Three+ years of experience in sales, casino, and/or loyalty marketing.
- Bachelor's Degree or equivalent work experience.
- Experience in Microsoft Office Suite, Salesforce, understanding Analytics dashboards, and sports betting technologies
- Must be able to sit for extended periods of time
- Must be able to type and talk on the phone for extended periods of time
- Regular attendance in the office
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Executive Host - Las Vegas, United States - William Hill Sportsbook
Description
WELCOME TO THE EMPIRE Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting and iGaming platform across America.
We share a passion for sports and iGaming and are industry leaders providing best-in-class service for all our customers.BEHOLD Caesars Sportsbook, America's leading sports book provider, has an immediate opening for a VIP Sports Executive Host.
The VIP Sports Executive Host acts as the primary growth engine for Caesars Sportsbook online VIPs, building relationships with players to increase app engagement and drive the VIP segment of the business.
The Host can quickly develop a rapport via phone, email, and text, and build trust with our highest worth VIPs and will build upon an existing database, prospect for new players, and reactivate inactive players.
What You Will Do:
Sales
What You Will Need:
Physical Requirements:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Sportsbook & Casino's employment process, finalist candidates will be required to complete a drug test and background check upon offer acceptance.
