- Serving as initial point of contact for assigned TAFS clients, delivering an ongoing, unparalleled customer experience to TAFS clients through good rapport and communication.
- Ensuring an ongoing high standard of customer service with clients
- Delivering consistent communication and diplomacy when interacting with clients
- Educating clients on proper use of TAFS tools and standard funding procedures
- Resolving or escalating all client issues or concerns on a timely basis
- Superior customer relations and communication skills
- Ability to build rapport and relationships over the phone.
- Ability to multi-task in a fast-paced, deadline-oriented setting
- Attention to detail.
- Computer knowledge
- This is a full-time position working Monday-Friday, 8:00am-5:00pm
- TAFS is based out of our corporate facility in Olathe, KS
- A casual, smoke-free work environment with a positive atmosphere
- Health, dental, life, and disability insurance coverage
- 401(k) plan with company match
- 88 hours of paid time off
- Discounted gym memberships, mobile phone services, tires
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Client Experience Specialist - Olathe, United States - TAFS
Description
The role | The Client Experience Specialist is responsible for...A member of our recruiting team will review your resume and reach out to schedule a phone screen if your qualifications match our requirements.
TAFS is committed to the principles of equal employment opportunity and nondiscrimination.