Analyst I, Solution Success - Sunnyvale - eGain

    eGain
    eGain Sunnyvale

    1 day ago

    Description

    Trusted by Fortune 500 clients and government agencies, eGain AI knowledge solution improves customer experience and reduces cost of service. Top rated by Gartner, it orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.

    • Key Responsibilities
    1. Resolve customer questions about eGain Cloud SaaS solutions via phone, chat, and email
    2. Troubleshoot customer problems working with product engineering teams

    Requirements:

    • Bachelor's degree in a STEM discipline required
    • Aptitude for solving complex problems using logical thinking
    • Technical skills are not specified but any such would be valued as long you have business acumen

      • Tackle complex technical issues independently or under supervision.
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