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    Sales and Service Specialist - Cincinnati, United States - Firestone Complete Auto Care

    Firestone Complete Auto Care
    Firestone Complete Auto Care Cincinnati, United States

    2 weeks ago

    Default job background
    Full time
    Description
    COMPANY OVERVIEW:
    Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole selves to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
    JOB DESCRIPTION:    The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career growth within BSRO. This role is primarily responsible for serving the Boss (customer) through assessing the Bosses' needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.
    RESPONSIBILITIES:
    • Hybrid Role:
      • Customer service, sales and customer issue resolution- 75%
      • Basic vehicle service tasks, Oil, tires, fluids- 25%
      • Store operations, opening/closing, inventory, displays- a needed basis
    • Growth and career development role:
      • May assist Manager or act as Manager-On-Duty in certain circumstances or support the development
      • Will learn all aspects of store operations and flex between front/back shop tasks

    QUALIFICATIONS:
    • High School Diploma or equivalent
    • Valid automobile driver's license
    • Customer service and career growth mindset
    • Ability to complete required store education courses and modules required for this position
    • Ability to learn and perform basic vehicle service tasks
    • Ability to learn and operate store systems

    Preferred:
    • 2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
    • Previous consumer retail sales experience
    • Previous automotive experience is a plus
    • Previous management/supervisory experience a plus

    EMPLOYEE TYPE:    Regular: Full time
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