Chief Information Officer - Lincoln, United States - City of New York

City of New York Lincoln, United States

3 weeks ago

Description

The Chief Information Officer (CIO) is a valuable member of our team, who is responsible for the strategic and operational management of the technology environment for the Law Department's 24 divisions, serving over 1800 employees.

The Law Department's networking and computing environment consists of both physical and virtual Microsoft Windows servers and workstations. The virtual environment consists of VMware 6.7 and runs off ESXi host servers. Servers are housed at various Law Department locations.

We also utilize Citrix Virtual Apps and Desktop 1912 for remote access, VoIP phone systems, Cisco switches and routers, EPL data and voice circuits.

Network connects to LAN/WAN, a wireless network for employees and guests, and a mandatory connection to CITYNET.

Reporting directly to the Chief of Administration, the Chief Information Officer provides leadership of Information Technology resources and services in support of the agency's mission.

The CIO will ensure IT strategies and objectives are aligned and fully met with agency's objectives and priorities, while working to further build teamwork/collaboration, the development of world-class strategic, technical/engineering, operational capability and a culture of innovation, economic awareness, dependability, and excellence.

The CIO works in conjunction with executive management, external partners, as well as various departments, to plan, assess and set the direction for all matters involving computer technology.

The CIO is responsible for the planning, operation, and maintenance of the agency's complex technology environment.

Responsibilities include oversight of Network Services, Applications Services, Helpdesk and Cyber Security Units for the management of hardware asset management, software asset management, information services, application development and support IT operations, shared services, network operations, and help desk support services.

The CIO will be responsible for the following duties including, but not limited to:

Engage business stakeholders, customers, and the leadership team to ensure strategic alignment and clarity and support of business priorities, proactive escalation on project delivery and operational issues/risks.

Lead the agencies efforts to leverage emerging technologies such as: AI, Machine Learning, Robotic Process Automation, etc.

Overseeing the IT Division and managing Network Services, Applications Services, Helpdesk and Cyber Security Units. Lead a team of over 35 IT professionals, providing coaching and development across the IT leadership team.

Assess and set the direction for all matters involving computer technology. Responsible for the planning, operation, and maintenance of the agency's complex technology environment. Managing the day-to-day IT operations to improve infrastructure costs, performance, and end user satisfaction.

Responsible for the oversight of IT security, telecommunications, hardware asset management, software asset management, information services, application development and support, IT operations, shared services, network operations, help desk support services, IT policy development and procedure, talent management including staff recruiting, staff evaluations and training.

Provide leadership in planning and managing computer operations and production support, systems and database administration and network operations.

Direct teams of technical and management staff in the successful fulfillment of IT service delivery commitments.

Create and develop IT policies, procedures and performance management processes and measures.

Provide leadership and guidance to enhance technology for the agency that will provide long term enhanced support across the agency.

Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands.

Ensure the reliability of the complex and diverse networks and applications utilized by the agency's divisions 24/7 days a week across multiple office locations.

Implement IT continuous improvement programs within agency guidelines and oversee the execution of enterprise technology standards and performance metrics to improve the agency operations.

Ensure all regulatory, compliance and internal control requirements are met, while maintaining a measured view of risk affecting all areas of CIO responsibility and structured and visible plans for mitigation of this risk.

Please note that you must be reachable on the Computer Systems Manager civil service list or be currently serving permanently in the Computer Systems Manager title.

Minimum Qualifications

A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or
A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience.

Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience.

However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

Preferred Skills

The successful candidate will have 8 years of senior level management in Information Technology environment with experience in overseeing and assessing IT operations, planning and customer-focused service delivery of staff user support services environment.

Leadership experience in organizational efficiency, performance improvement, quality, and infrastructure development. Strong customer service skills with demonstrated leadership and personnel management skills.

Direct experience working with IT Vendor contracts as well as developing and managing software and resource procurements.

Excellent communication, collaboration and team building skills. Excellent interpersonal skills and a collaborative management style. Strong interpersonal, written, and oral communication skills. Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program.

Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

For more information, please visit the U.S. Department of Education's website at
Residency Requirement
New York City Residency is not required for this position
Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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