Optometric Technician - Lincoln, United States - Eyes on Lincoln

Description

At Eyes on Lincoln we encourage creativity, thrive on thinking that falls outside of the box, and challenge our employees to keep pushing what it means to be the leader in eye care.

Here at Eyes on Lincoln, our employees drive our success We're among the fastest growing and successful private companies in the industry because we attract the most committed and passionate people.

The
Optometric Technician creates exceptional value in the lives of our patients by delivering exceptional patient service and ensuring all patients receive the highest quality of care.

• Is friendly, courteous and informative on the telephone at all times; schedules patient visits in an efficient manner.
• Greets patients without delay when they enter the office; shows urgency in providing the highest level of service to all patients and satisfying their needs.
• Determines the reason for the patient's visit and takes time to explain all required paperwork, tests, products and services as well as communicates the appropriate time frame.
• Is attentive to details; reviews patient information carefully; shows patience and courtesy to indecisive or difficult to please patients; offers to track down answers to unfamiliar questions; consults with the Managing Doctor/Retail when necessary.
• Performs work accurately and thoroughly despite time pressure and patient volume; identifies situations involving unsatisfied patients and acts quickly for resolution.
• Performs all preexamination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
• Assists the Doctors with examinations, scribing, administering medication, and performing special testing such as OCT scanning and visual field testing when required.
• Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operations/procedures.
• Handles and files all patient records in an organized and efficient manner.
• Takes pride in the appearance of the office and shows initiative in keeping the area clean, organized and professional looking.

• Strong communicator and listener
• Strong interpersonal skills
• Familiarity with computers
• Strong organizational skills

• Previous experience in customer service, retail, or optical
• Fluent in Spanish

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

• Ophthalmology

• 8 hour shift

• Spanish (preferred)

• Lincoln, RI required)