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La Mirada

    Client Service Representative - La Mirada, United States - Health Pointe

    Health Pointe
    Health Pointe La Mirada, United States

    1 week ago

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    Description

    Position title Client Service Representative Description **JOB SUMMARY:**

    Provides customer service support and maintenance for existing accounts, capturing new accounts, and ensuring the best possible service is given to our clients.

    **SCOPE:**

    Approximately 40% of the work will be done in the office, the remainder is field work. A basic understanding of the healthcare industry is required.

    Responsibilities * Develop new business opportunities through field work and sales networking

    Perform proactive telephone and field calls to established/assigned accounts including: reviewing employer account. Reviewing level of client satisfaction with center performance and staff services, inventorying employer supplies (authorization forms, wall posters, trinkets)

    Insures client protocols are kept current and accurate.

    Conduct lunch meetings

    Handle quality control issues in a timely response and a professional manner.

    Report problems and client feedback to upper management for follow up and resolution.

    Presenting our clinic to existing and prospective clients with tours and presentations of our services.

    Participate in quarterly sales meetings, special functions, and other company events.

    Converting previous customers to active accounts by overcoming objections.

    Maintenance calls to prospective accounts acquired through field work and sales networking.

    Meet specific objectivities & goals regarding client contact (maintenance calls as well as calls to prospective clients).

    Perform account maintenance by visiting and maintaining good communication with new and existing clients.

    Create personal client objectives and provide accountability to upper management on a weekly and monthly basis.

    Maintain knowledge of all company programs, services and resources available to clients.

    Maintain an inventory of current marketing supplies and materials

    Qualifications ***Experience: 2 or 4 year college degree or equivalent experience in a health related field***

    Previous Customer Service/Sales experience

    Must have a professional appearance and above average interpersonal skills

    Excellent verbal and written communication skills.

    Possess strong negotiating and customer service skills.

    Ability to use Computer applications such as Word, Excel.

    Reliable vehicle with a valid drivers license and current insurance.

    Job Benefits We provide competitive benefits;

    Competitive compensation based on skills and experience

    Excellent medical/dental and vision coverage

    Flexible Benefits choose what you like, ignore the rest

    Sick time

    Holiday pay

    Vacation time

    Job Location La Mirada / Irwindale

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