- Greets and completes established check-in procedures for arriving guests on a daily basis, using computerized methods to ensure guest satisfaction in the rooms requested.
- Perform guest departure (checkout) on a daily basis by following computer procedures in order to close guest accounts and ensure accuracy on the folio. Correct any problems that may have been added to the folio to insure a satisfied guest at checkout.
- Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods in order to present the customer with timely and precise hotel charges upon checkout and maintain accurate hotel records.
- Answers inquires and accepts reservations, both in person and by telephone, by communicating hotel rates and information by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Maintains good customer relations by answering questions and taking care of customer concerns in a timely and knowledgeable manner, in person and on the phone.
- Operates the telephone equipment by accepting incoming calls, assisting inhouse calls to get to the correct department in a timely manner, scheduling and setting wakeup calls and setting trace requests to provide guests with timely and efficient service.
- Controls cash transactions at the front desk and maintains complete responsibility for transactions during the shift.
- Maintains a friendly, cheerful, and courteous demeanor at all times.
- Performs the shift check list to ensure accuracy of all aspects of the shift.
- Process all guest mail, messages, and faxes by receiving, sorting notifying, and distributing to mailboxes and to guests in order to ensure the information is received in a timely manner.
- Maintains the front desk logbook to enhance the department communication and communicates any problems to the next shift coming in and the supervisor.
- Serves as a cashier and attendant for gift shop as needed
- Cross train as AYS operator.
- Pay:
- Paid vacation and sick time, 401k w/employer match medical, dental and vision available after 60 days effective the 1st of the following month free parking, free bus passes and discounted employee travel rooms
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Front Desk Agent - San Antonio, United States - Marriott
Description
Job Number
Job Category Rooms & Guest Services Operations
Location Marriott San Antonio Airport, 77 NE Interstate 410 Loop, San Antonio, Texas, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Additional Information: This hotel is owned and operated by an independent franchisee, Gettys Group (The). The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
JOB SUMMARY
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following (other duties may be assigned):
Job requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
High school diploma or GED. One year front desk or two years customer service experience; or an equivalent combination of education and experience preferred.
LANGUAGE SKILLS
Must be able to communicate clearly with guests, customers, supervisors, and fellow employees.
MATHEMATICAL SKILLS
Must be able to calculate amounts and apply basic addition, subtraction and multiplication.
REASONING ABILITY
Must be able to analyze routine data to make appropriate judgments regarding the process of guests checking in/out of the hotel.
CERTIFICATES, LICENSES, REGISTRATIONS - Not applicable
HOURS
Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekend, night shifts, and/or overtime.
Description of Pay and Benefits
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