Jobs
>
Front Desk Agent
>
San Antonio

    Front Desk Agent - San Antonio, United States - Aimbridge Hospitality

    Aimbridge Hospitality
    Aimbridge Hospitality San Antonio, United States

    4 days ago

    Aimbridge Hospitality background
    Description
    Job Summary

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay


    Primary responsibilities include:
    registering guests making and modifying reservations hotel operator and concierge duties.

    Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

    Responsibilities


    QUALIFICATIONS:

    • High School diploma or equivalent required; College course work in related field helpful.
    • Experience in a hotel or a related field preferred.
    • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
    • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
    • Must be able to convey information and ideas clearly.
    • Must be able to evaluate and select among alternative courses of action quickly and accurately.
    • Must work well in stressful high pressure situations.
    • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
    • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
    • Must be able to work with and understand financial information and data and basic arithmetic functions.
    • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
    • Ability to read comprehend and write simple instructions and/or short correspondence and memos
    • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
    • An operational knowledge of Microsoft Office suite
    • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
    • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
    • Ability to participate in the creation of an enjoyable work environment

    RESPONSIBILITIES:

    • Approach all encounters with guests and associates in a friendly service oriented manner.
    • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
    • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
    • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
    • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
    • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
    • Handle requests for information mail and messages in an efficient and courteous manner.
    • Answer guest inquires about hotel service facilities and hours of operation.
    • Answer inquiries from guests regarding restaurants transportation entertainment etc.
    • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
    • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
    • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
    • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
    • Have knowledge of and assist in emergency procedures as required.
    • Handle check-ins and check-outs in a friendly efficient and courteous manner.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
    • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
    • Use proper two-way radio etiquette at all times when communicating with other associates.
    • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
    • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
    • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
    Property Details

    Welcome to Extended Stay America - San Antonio - North.

    Located within 20 minutes of The Riverwalk and the AT&T Center, this Extended Stay America location gives guests what they need when visiting Alamo City.

    Equipped with a pool and bbq area, this ESA hotel is the perfect choice for those visiting for business or even agame with the San Antonio Spurs.

    Company Overview


    As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.

    Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

    Join a world of possibility with Aimbridge Hospitality.

    Benefits

    After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:


    • Now offering Daily Pay Ask your Recruiter for more details
    • Medical, Dental, and Vision Coverage
    • Short-Term and Long-Term Disability Income
    • Term Life and AD&D Insurance
    • Paid Time Off
    • Employee Assistance Program
    • 401k Retirement Plan
  • Western International - Texas Western Hospitality

    Front Desk Agent

    1 week ago

    Western International - Texas Western Hospitality San Antonio, United States

    Our Front Desk Agent: Books guest reservations and/or coordinates with reservation center Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, a Front Desk, Agent, Hotel ...

  • Marriott Hotels & Resorts

    Front Desk Agent

    1 week ago

    Marriott Hotels & Resorts San Antonio, United States

    Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquires regarding reservations, hotel information, directions, Front Desk, Agent, Reservation ...

  • Aimbridge Hospitality

    Front Desk Agent

    1 week ago

    Aimbridge Hospitality San Antonio, United States

    $12.00/ HR - Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering Front Desk, Agent, Hospitality ...

  • Bluegreen Vacations - Bluegreen Corporation

    Front Desk Agent

    1 week ago

    Bluegreen Vacations - Bluegreen Corporation San Antonio, United States

    Eilan Hotel & Spa, located in San Antonio, TX, is seeking a full-time or part-time Front Desk Associate. Apply today, hiring immediately Compensation: Starting at $14 per hour Schedule: Full Time or Part Time Available; Evenings and Weekends Require Front Desk, Agent ...

  • Omni Hotels

    Front Desk Agent

    1 week ago

    Omni Hotels San Antonio, United States

    Location · La Mansion del Rio · The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor's Pa ...

  • Palette Hotels

    Front Desk Agent

    1 week ago

    Palette Hotels San Antonio, United States

    Essential Duties and Responsibilities · As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first ...

  • Aimbridge Hospitality

    Front Desk Agent

    1 week ago

    Aimbridge Hospitality San Antonio, United States

    Aimbridge Hospitality - Home2 Suites San Antonio [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, m ...

  • Omni Hotels & resorts

    Front Desk Agent

    1 week ago

    Omni Hotels & resorts San Antonio, United States

    La Mansion del Rio · The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor's Palace, San A ...

  • White Lodging

    Front Desk Agent

    1 week ago

    White Lodging San Antonio, United States

    Summary: · At White Lodging, we know that the hospitality business, like life, is how you make people feel. That's where you come in. Here you'll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connectio ...

  • Aimbridge Hospitality

    front desk agent

    1 week ago

    Aimbridge Hospitality San Antonio, TX, United States

    $12.00/HR · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying res ...

  • Omni Hotels

    Front Desk Agent

    1 week ago

    Omni Hotels San Antonio, United States

    Location: · La Mansion del Rio · The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governors ...

  • Aimbridge Hospitality

    Front Desk Agent

    1 week ago

    Aimbridge Hospitality San Antonio, United States

    Job Summary · $12.00/HR · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and ...

  • Schulte Companies

    Front Desk Agent

    1 week ago

    Schulte Companies San Antonio, United States

    Schulte Companies - 138 Richland Hills Drive [Guest Service / Concierge] As a Front Desk Agent at Schulte Companies, you'll: Greet guests and check them in; Answer phone calls and make reservations; Handle cash and credit card transactions; Provide information about hotel ameniti ...

  • Aimbridge Hospitality

    Front Desk Agent

    5 days ago

    Aimbridge Hospitality San Antonio, United States

    Job Summary · $12.00/HR · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and ...

  • MCR Hotels

    Front Desk Agent

    5 days ago

    MCR Hotels San Antonio, United States

    · Front Desk Agent · SpringHill Suites San Antonio Downtown/Riverwalk, 524 South Saint Mary's Street, San Antonio, Texas, United States of America · Req #6460 · Monday, May 6, 2024 · The Front Desk Agent at the Spring Hill Suites by Marriott San Antonio Riverwalk is responsible ...

  • Aimbridge Hospitality

    Front Desk Agent

    1 week ago

    Aimbridge Hospitality San Antonio, United States

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...

  • Aimbridge Hospitality

    Front Desk Agent

    18 hours ago

    Aimbridge Hospitality San Antonio, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...

  • El Cosmico

    Front Desk Agent

    1 week ago

    El Cosmico San Antonio, United States

    ** Front Desk Agent - Hotel Havana** · **Job Category****:** Front of House **Requisition Number****:** PARTT001634 Showing 1 location **Job Details** · **Description** · About our Company: · Located on a quiet stretch of San Antonios River Walk, Hotel Havana is a 27 room his ...

  • Pyramid Global Hospitality

    Front Desk Agent

    1 week ago

    Pyramid Global Hospitality San Antonio, United States

    About Us · Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our comm ...

  • Aimbridge Hospitality

    Front Desk Agent

    1 week ago

    Aimbridge Hospitality San Antonio, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...