Customer Relations Specialist - Fort Lauderdale, United States - Broward County, FL

Description

Salary: $59, $94,270.74 Annually

Location : Ft. Lauderdale, FL

Job Type: Full-Time

Job Number:

Department: GFLCVB Grp Sale Strat Clt Svcs

Opening Date: 06/06/2024

Veterans' Preference Notice: Under Section 295.07, Florida Statutes, certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment with Broward County and are encouraged to apply for the positions being filled.

REQUIREMENTS AND PREFERENCES

The Broward County Board of County Commissioners is seeking qualified candidates for Customer Relations Specialist (Convention Services).

General Description
Broward County's Greater Fort Lauderdale Convention and Visitors Bureau (Visit Lauderdale) is looking for an experienced hospitality (convention) services specialist. Overall, the position will support convention groups, sports groups, and other sales efforts through maintaining positive relationships with local industry partners, connecting meeting planners with local resources, and planning/executing events for the organization.

Minimum Education and Experience Requirements

Requires four (4) years of experience in customer relations, including two (2) years of experience dealing with major cruise lines, airlines, or other relevant business entities.

Special Certifications and Licenses

Must possess a valid Florida Driver's License.

Preferences
Candidate with successful work experience in meeting or event planning is preferred.
Minimum of 2 years in a customer service / customer facing role within hospitality/tourism industry is strongly preferred.
DUTIES AND RESPONSIBILITIES

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

This position will be a part of the team servicing meetings and groups booked through Visit Lauderdale's sales efforts. These events can vary from from small, single facility training sessions to large city-wide conventions. Delivering on service promises and planning event needs are necessary abilities for the successful candidate.

In addition to servicing meetings and groups, this position will assist with large-scale event planning. The successful candidate will be a self-motivated, driven, service professional capable of balancing multiple tasks and priorities in a fast-paced, ever-changing environment. A candidate with successful working experience in meeting or large event planning is preferred.

This position performs related work as assigned.

In the event of a disaster (hurricane, etc.) all Broward County employees become emergency workers. This position will assist in various emergency functions as-assigned before, during, and after a disaster. This includes, but is not limited to, working at a general population shelter during a hurricane.

WORK ENVIRONMENT

Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs light to medium work that involves walking or standing virtually all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or considerable skill, adeptness and speed in the use of the fingers, hands or limbs in tasks involving close tolerances or limits of accuracy.
Unavoidable Hazards (Work Environment)
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Involves routine and frequent exposure to traffic; moving machinery.

SPECIAL INFORMATION

Competencies

• Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.

• Cultivates Innovation

Creates new and better ways for the organization to be successful. Offers creative ideas, finds unique connections between previously unrelated elements. Actively encourages and supports others' creativity; builds upon and strengthens new solutions in a positive and collaborative manner.

• Plans and Aligns

Plans and prioritizes work to meet commitments aligned with organizational goals. Stays focused on plans and improvises in response to changes, including risks and contingencies. Aligns own team's work with other workgroups'. Looks ahead to determine and obtain needed resources to complete plans.

• Drives Results

Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

• Interpersonal Savvy

Relates openly and comfortably with diverse groups of people. Takes time to build rapport in meetings; speaks about common interests and priorities; shows tact and sensitivity in difficult interpersonal situations. Maintains productive relationships with a wide variety of people and from a range of backgrounds.

• Communicates Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports.

• Situational Adaptability

Adapts approach and demeanor in real time to match the shifting demands of different situations. Takes steps to adapt to changing needs, conditions, priorities, or opportunities. Understands the cues that suggest a change in approach is needed; adopts new behaviors accordingly.

County Core Values
All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at or email to make an accommodation request.

Emergency Management Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual/vacation and sick leave, FRS retirement, $50,000 of free life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,000. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Part-time 20+ benefit eligible employees receive the benefits described above at a reduced amount.

01

How many years of experience have you obtained in customer relations?

• Less than 4 years
• 4 - 6 years
• 6 - 8 years
• More than 8 years

02

How many years of experience have you obtained dealing with major cruise lines, airlines, or other relevant business entities?

• Less than 2 years
• 2 - 4 years
• 4 - 6 years
• More than 6 years

03

Do you possess or have the eligibility to maintain a valid Florida Driver's License for the duration of the appointment?

• Yes
• No

04

In your own words, describe a time you encountered a major setback during an event you were planning. How did you troubleshoot the situation and ensure a successful outcome?

05

In your own words, describe a recent innovation or creative solution to event services or event planning processes. How would it improve the event experience?

Required Question