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    Technical Support Engineer: Microsoft Software and Systems Academy - Irving, United States - Microsoft Corporation

    Microsoft Corporation
    Microsoft Corporation Irving, United States

    6 days ago

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    Description


    We're a company of learn-it-alls rather than know-it-alls and our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

    Does this sound like you? Learn more about our cultural attributes. )


    Technical Support Engineer provides technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems.

    Works with customers to review and resolve issues. Performs troubleshooting and related analyses; escalates issues as appropriate or serves as the escalation point for highly complex issues. Collaborates on cross-team issues and provides feedback to improve products, resolve bugs, and automate processes. Participates in ongoing training and readiness programs.

    Those hired into this role are invited to participate in the Microsoft Aspire Experience ) , a two-year learning and development program in which you'll build your network, cultivate intentional capabilities, and gain perspective into the career opportunities across Microsoft's many exciting businesses.

    Microsoft's mission is to empower every person and every organization on the planet to achieve more.

    As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

    Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

    Please Note this application is only for roles based in our Las Colinas, Texas office. For roles in other offices in the United States, please see our Careers site. )

    Responsibilities

    Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.

    Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.

    Performs in-depth product troubleshooting and remediation when needed.


    Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.


    Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks).

    Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.

    Qualifications

    Required/Minimum Qualifications

    Pursuing or Completed a Bachelor's Degree in Computer Science, Information Technology (IT), or related field.

    OR equivalent experience

    1+ year(s) technical support, technical consulting experience, or information technology experience.

    Completed the Microsoft Software and Systems Academy (MSSA) or will complete the Microsoft Software and Systems Academy (MSSA) ) by June 30th

    Additional or Preferred Qualifications

    Microsoft Technology Certifications.

    Technical Support Engineering IC- The typical base pay range for this role across the U.S. is USD $64,800 - $130,100 per year.

    There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $86,400 - $142,700 per year.

    Certain roles may be eligible for benefits and other compensation.

    Find additional benefits and pay information here:
    Microsoft will accept applications and processes offers for these roles on an ongoing basis.

    Microsoft is an equal opportunity employer.

    Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ) .
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