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    Linux Systems Engineer I - Suwanee, United States - Quality Technology Services, LLC

    Quality Technology Services, LLC
    Quality Technology Services, LLC Suwanee, United States

    1 week ago

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    Description

    Learn what makes QTS a unique place to grow your career )

    The Linux Systems Engineer I is primarily responsible for the support of internal and customer physical and virtual computing systems with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Cloud technologies and display a desire to continuously grow and improve both technical and soft skills.

    This position is a part of the Operations Service Center, a 7 x 24 x 365 organization, which means the position requires shift work.

    RESPONSIBILITIES, other duties may be assigned.

    Be a part of a 24x7x365 Operations Service Center and be flexible in availability as needed

    Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)

    Manage your assigned tickets to ensure SLA compliance and customer satisfaction

    Provide operational support in response to monitoring alerts and resolve incidents

    Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution

    Triage and escalate tickets according to QTS policy

    Deliver customer-focused support through phone calls and ticket-based communications

    Perform scheduled system maintenance activities including, hardware and software upgrades; software and application patching

    Support VMware ESXi and similar technologies on various hardware platforms

    BASIC QUALIFICATIONS

    Bachelors degree in a related field or equivalent professional experience

    Three or more years of progressive IT engineering experience

    Experience with Linux and/or Windows OS, virtualization and hyperconverged technologies (such as VMware), and Active Directory/Exchange administration on an enterprise-level

    Experience with IT monitoring systems and proficient with monitoring, patching and coordinating data protection of assigned physical and virtual systems

    Proficient in basic network virtualization (NSX) firewall rule changes

    Competent understanding of High Availability technologies and clustering

    Competent understanding of various protocols/services such as SMTP, SNMP, SSL , SSH and DNS

    Competent understanding of basic networking technologies, concepts and the OSI mode

    US Citizenship for this position is required by law due to federal customer contracts.

    PREFERRED QUALIFICATIONS

    Two or more years of Systems Administration/Engineering experience, with a focus on virtualization

    Prior experience working in a Data Center environment

    Strong knowledge of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API

    One of more systems-focused certifications (VCP-DCV, MCSA/MCSE, RHSE/RHSA, etc.)

    KNOWLEDGE, SKILLS AND ABILITIES

    Strong technical troubleshooting skills

    Ability to communicate effectively with clients, vendors, and colleagues

    Orderly documentation, time management, and planning skills

    Excellent written and oral communication, problem solving, and process management skills.

    Ability to work well within a team environment in a matrixed organization.

    Strong customer relations skills

    Ability to learn and apply new technology and methodologies in a distributed environment

    #LI-MW1

    We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

    The "Know Your Rights" Poster is included here:

    Know Your Rights (English) )

    Know Your Rights (Spanish)

    The pay transparency policy is available here:

    Pay Transparency Nondiscrimination Poster-Formatted )

    QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.

    QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35+ data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team.

    At QTS, were fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom one enabled by technology and world-class infrastructure. Simply put, were innovating to stay ahead of the curve.

    We are powered by people.

    And wed like to invite you to join us.

    In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

    Roth and Traditional 401(k) matching contributions with immediate vesting

    Every employee is bonus or commission eligible

    Generous PTO Accrual plus additional Paid Volunteer Days

    Paid Holidays Annually/Holiday compensation when worked

    Pet and Legal Insurance

    Q-Rest Sabbatical Program

    Q-Anniversary Service Award Program

    Parental Leave for primary and secondary caregivers

    Military Benefits Package

    QTS Charitable Matching Gift Program

    QTS Scholarship for Employee Dependents

    QTS Crisis Fund

    Wellness Program

    Tuition Reimbursement Program

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