Hotel Front Desk Agent - Estero, United States - Hampton Inn & Suites Fort Myers Estero

Hampton Inn & Suites Fort Myers Estero Estero, United States

3 weeks ago

Description

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today

Responsibilities:

Mitigate customer complaints as needed

Perform regular bookkeeping duties:
make sure hotel guest information is current and correct

Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Communicate with housekeeping to make sure guest rooms are ready
Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications:

Has previous experience or working knowledge of Microsoft Office and reservation management systems
High school diploma, GED, or equivalent
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Well-versed in taking telephone calls and handling stressful situations
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

About Company:
The Hampton Inn & Suites Fort Myers/Estero is committed to providing exceptional hospitality experiences for our guests. Our team is dedicated to creating a welcoming and comfortable environment.

If you are a proactive and detail-oriented individual who thrives in a collaborative environment, we invite you to join our team and contribute to the success of our property.

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