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    Service Delivery Operations Manager - Alabama, United States - 2020 Search Partners

    2020 Search Partners
    2020 Search Partners Alabama, United States

    3 weeks ago

    Default job background
    Description

    Service Delivery Operations Manager – HVAC/R

    Company Overview

    Our client is the Southeast region's leader in heating, ventilation, and air conditioning, and refrigeration (HVACR) products, systems, parts, and services for commercial buildings. They are currently seeking a Service Delivery Operations Manager to manage the Service Delivery Team members for a multi-location commercial HVACR service organization. This role is an integral part of the service team and requires strong leadership skills along with experience using COINS ERP software.This is a full-time, permanent position and will report to the Director of Service.

    What's In It For You?

    • Opportunity to work for a leading innovator in HVACR service and make a difference in environmental initiatives to create a more sustainable world for all
    • Ability to create better outcomes for our customers, so we all can breathe easier
    • Potential to make an impact and shape your career with a company that is passionate about growth and development
    • Opportunity to coach, mentor, and develop an outstanding group of employees in a people-centered, growing company
    • Competitive compensation and benefits, PTO, company holidays, 401K with company matching, and career advancement opportunities

    What Makes You A Good Fit?

    • High School Diploma or equivalent
    • 1+ years of experience with COINS ERP software
    • 2+ years of related experience with a Service or Construction Company (preferred)
    • Strong written and verbal communication skills
    • Working knowledge of Microsoft Office Suite
    • Strong organization, problem-solving, and leadership skills

    Responsibilities

    • Manage, coach, and develop service delivery teams responsible for customer satisfaction across three company locations that consist of service coordinators and dispatchers, billing coordinators, and service managers.
    • Develop, champion, and implement a client service delivery strategy, and supporting processes.
    • Identify recurring service delivery & customer issues, drive root cause analysis, and resolve them via appropriate corrective & preventive action plans.
    • Lead and mentor direct reports providing regular feedback, coaching, and guidance based on individual performance.
    • Accountable for meeting profitability and efficiency standards for client delivery.
    • Drive business goals and reporting metrics through the use of COINS ERP software.
    • Responsible for the execution of our service delivery strategy and championing operational excellence to continue elevating the client experience.

    Preferred Qualifications

    • Bachelor's degree in business or accounting or related field
    • 3+ years of experience using COINS ERP software
    • Previous management or supervisory experience
    • Commercial HVACR service or construction industry experience

    Compensation & Location

    This position is based out of Birmingham, AL. This is a full-time position that is available for immediate hire. A meaningful compensation package will be developed for the successful candidate that includes a competitive compensation plan, company matching 401K program, PTO and company holidays, and comprehensive benefits.

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