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    Customer Service Representative I - Harrisonburg, United States - Sentara Healthcare

    Sentara Healthcare
    Sentara Healthcare Harrisonburg, United States

    1 week ago

    Default job background
    Description
    City/State
    Harrisonburg, VA

    Overview

    Work Shift
    First (Days) (United States of America)

    Sentara RMH is hiring a Customer Service Representative

    Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or patient scheduling, referral issues. May be required to provide off-phone assistance to customers and department leadership.

    Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries.

    Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries.

    Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner.

    Hours:

    In Person (Potential for hybrid in the future)

    Monday- Friday 8am-4:30p


    A total of one year of experience across one or more of the following areas: healthcare setting billing or resolving insurance accounts receivable, adjudicating insurance claims, pre-registering or registering patients for healthcare services, handling inbound calls in a customer service call center, or providing customer service to the general public in a non-healthcare setting.

    A healthcare certification from an accredited program or an Associate or Bachelor degree may be substituted for one year of experience.

    Sentara Rockingham Memorial Hospital Medical Center


    Sentara RMH Medical Center, a Magnet designated hospital located in Harrisonburg VA, serves a seven-county area with a population of 218,000 residents.

    The 238-bed community hospital partnered with the Sentara Healthcare system in May of 2011.

    Sentara RMH features the RMH Hahn Cancer Center, a state of the art center equipped with the latest cancer fighting technologies available in the nation.

    Benefits

    Sentara Healthcare offers employees comprehensive health care and retirement benefits designed with you and your family's well-being in mind. Our benefits packages are designed to change with you by meeting your needs now and anticipating what comes next.

    You have a variety of options for medical, dental and vision insurance, life insurance, disability and voluntary benefits as well as Paid Time Off in the form of sick time, vacation time and paid parental leave.

    Team Members have opportunity to earn an annual flat amount Bonus payment if established system and employee eligibility criteria is met.

    Job Summary

    Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or patient scheduling, referral issues. May be required to provide off-phone assistance to customers and department leadership.

    Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries.

    Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries.

    Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner.


    A total of one year of experience across one or more of the following areas: healthcare setting billing or resolving insurance accounts receivable, adjudicating insurance claims, pre-registering or registering patients for healthcare services, handling inbound calls in a customer service call center, or providing customer service to the general public in a non-healthcare setting.

    A healthcare certification from an accredited program or an Associate or Bachelor degree may be substituted for one year of experience.

    Qualifications:

    HS - High School Grad or Equivalent (Required)

    Healthcare

    Skills

    Active Learning, Active Listening, Communication, Coordination, Mathematics, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Technology/Computer, Time Management, Writing

    Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce.

    Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.


    Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at for further information.

    In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

    In support of our mission "to improve health every day," this is a tobacco-free environment.
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