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Verona

    Member Service Representative - Verona, United States - United States Senate Federal Credit Union

    United States Senate Federal Credit Union
    United States Senate Federal Credit Union Verona, United States

    3 days ago

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    Description

    Position Overview
    The company is looking for an individual to join their team as a Member Service Representative I. In this role, you will play a crucial part in maintaining strong relationships with members and employees, providing them with quality service and assistance. It is an opportunity to be part of a community-focused organization that values trust, professionalism, and ethical conduct.

    • Represent the Credit Union with professionalism and courtesy while delivering excellent service to members.
    • Utilize various computer applications to assist members efficiently, whether in person or over the phone.
    • Conduct interviews to understand members' financial needs and recommend suitable products and services.
    • Ensure minimal errors and promptly address any exceptions that may arise.
    • Provide accurate information and solutions to members' inquiries regarding accounts and services.

    Qualifications and Skills
    Education and Experience: Bachelor's degree or equivalent work experience in a call center/customer service environment. Knowledge of consumer lending is a plus.

    Skills: Proficiency in PC applications, organizational skills, and attention to detail are essential.

    Communication: Excellent interpersonal and communication skills to effectively assist members and offer appropriate services.

    Supervisory: No supervisory role required.

    Experience in Role: No prior experience necessary.

    Equal Opportunity Workplace
    The company is dedicated to providing equal employment opportunities to all qualified individuals without discrimination based on race, color, religion, gender, sexual orientation, national origin, veteran status, or disability.



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